Serenity Day Spa 158-18 Cross Bay Boulevard, Queens, New York 11414,

"Giant Trump flag flapping on top of your business is a weird look for a spa. Maybe it’s just me, but the last thing I would want to think about before getting a massage would be a convicted sex offender. Super weird."

"The best spa in Queens! The staff is so sweet and caring. They helped me achieve brightness in my skin and my face feels so soft now! I didn’t know which kind of service I needed but I felt taken care of when I went and got the proper service for my needs. I appreciate Giovanina’s thoughtfulness every weekend I come. Thank you so much! This is my new go to spa for all my needs!"

"Hi everyone I’m so please with the service that was provided to me by serenity day spa people there were so professional friendly and were so helpful , every step of my visit there was very positive. Prices so affordable for the great service. I do recommend serenity. The owner Geovy was always present asking me questions about my visit how was I feeling in the process of my treatment thank you Geovy for your great amazing service."

"I would describe this Spa as Mediocre. My experience was very disappointing. I went there with an Long term intention - not just for a 1 time visit. I genuinely wanted to work on my skin from the inside layer by building a relationship with my esthetician so that I can make this a part of my skincare routine essentially meaning multiple visits to get the results I need. First of all, the receptionist takes payment over the phone without mentioning there’s a ridiculous credit card transaction fee (not tax), first time I went with my husband, for both facials there was an additional $15 fee. We understand this is common but not communicating this degrades the customer experience. I’m a buisness woman and I appreciate choosing how to spend my money especially if that means I would be spending over $1200 over time + more. My cash was very much available since I only live 5 minutes away. That was the first of sign not caring about the customer. The staff could all fix their appearance as well, it’s a spa after all. It’s not a luxury spa but it doesn’t ooze quality either. Greet and speak to people with a better professional attitude. The actual treatment was okay, nothing stood out as fantastic. It’s really a beautiful spa nicely decorated from the outside but the care and treatment is no different than basic that you could get on the low end Avenue crammed up room. It’s very disappointing to the crossbay neighborhood. The esthetician seem like she was just there to do her day job, I told her I live in the neighborhood, I told her I want to come often, we discussed my skin goals. Her attitude and tone was not uplifting or optimistic about her own work, after knowing my skin goals her response was blah, uninterested. I tipped her well. The building relationship factor was not there. My second appointment they booked me with a totally different woman (who barely speaks English) and I don’t operate like that. That’s not quality care. High end spa build customer relations doesn’t exist here. My actual treatment was ok but my husband (for his birthday) didn’t like his results, parts of his face looked burnt (sensitivity) after. Not to mention, after the first treatment she tried to sell me a bunch of treatments like a commercial so I said ok I will think about it because I’m already using quality retinol. Mind u, they said I needed like 3 light facials prior to getting the real authentic chemical peel so I said okay. After my second facial a week later, they did the commercial “buy the products” attitude. They did not have their retinal in stock! I needed to use “their” retinal for 2 weeks prior to get the intense chemical peel which means my holy grail main treatment would be delayed. The esthetician insisted that she would call me when the product arrived….Guys it’s been 3 months and they never did. After the first week I did called them but they seemed more annoyed, still didn’t had it and Insisted they’d ring my phone. (FYI they tried to convince me that all estheticians are the same and next time I’d see who’s available). Tell me in what buisness does a customer choose you, comes with cash, agree to purchase your products on top of each visit treatments that cost well over $200 the least and you deliver low quality care and forget to tend to them, did I mention I was also planning on bringing my husband. A customer wants your survive but you have them wait, no update and did not deliver any kind of results. After 2 visits, I think only my pores were cleaned. Overall, this was boringly terrible, I regret not taking my husband to an authentic spa for his birthday. Any spa weather it’s a nail, hair or skin should really aim to be fabulous and make women feel fabulous when they leave. Its terrible that people support places like this. I never got to achieve my skin care goals with Serenity. I see they have great reviews so I’m wondering if it’s because I’m considered “colored”."

"My husband and I had an excellent experience at Serenity Day Spa today. We had a couples massage - Swedish. Very relaxing, calm and quiet experience. We cannot wait to go again."