Enterprise Rent-A-Car

"Excellent customer service and staff. This morning was very busy and I had to wait longer than I expected to get my car. Asher went out of his way to make things right for me to make up for the long wait. He made sure I did not leave the location before I was satisfied with how things worked out. I appreciate the commitment to service even when unexpected issues arise. I will be returning to this location and I look forward to renting from here again."

"THIS IS THE ENTERPRISE YOU NEED TO GO TO. ASK FOR DESMOND!! When I had to leave my car at the shop on short notice I figured I'd just go to my local enterprise and get a rental no big deal, right? Well my local guys couldn't help me the urged me to call other branches of enterprise. I called somewhere between 6 to 8 different enterprises only to hear I have no cars at the moment. One even said he could only help me if I was using a corporate account and one just kept putting the call through to a corporate mailbox that seemed to always be full. Then I happened upon this branch in Astoria on 38th Ave and the person on the phone told me he had the car I needed but could only hold it for 30 minutes. It took me over 40 minutes to get there and even thought the first car was no longer available Desmond made it his purpose to find me another car if I was willing to wait. And after about 45 minutes he got me an amazing vehicle that fit all my needs. They actually run this place like a business compared to the other branches I was dealing with. If you go here you'll see how cars are constantly coming in and out of this place because they are so busy. And even being so busy they still found to time to help an unknown customer like me who was not one of their regular customers. I will definitely be using them should I need a rental in the future and will also be recommending them to everyone I work with."

"Dear Enterprise, I would like to start by expressing my gratitude for the consistently wonderful customer service I have received. I have no complaints about the service provided by your staff. However, I do have a concern regarding the working conditions for your staff at the Long Island City location. It is disheartening to see that the space they must occupy for 8 to 12 hours a day, 6 to 7 days a week, is in such a poor state. The smell is absolutely horrendous, and the overall condition of the carpet and decor is far from acceptable. It is concerning to witness the disparity between the family-oriented customer service narrative you promote and the actual conditions your staff endure. As a loyal customer who appreciates the great service your staff provides, I urge you to extend the same level of care and consideration to your employees. They deserve a clean, pleasant, and comfortable working environment. It is crucial to ensure that their workspace reflects the same values of care and quality that you offer to your customers. Thank you for your attention to this matter. I look forward to seeing positive changes for the benefit of your dedicated staff. Sincerely, Natasha"

"I had an amazing experience renting a car from Enterprise for a week. They offered the best prices and most reliable service I've ever encountered. Special shoutout to Ash, the staff member who assisted me - he was incredibly welcoming and made the process seamless. From start to finish, everything went smoothly, and I was thoroughly impressed. I'll definitely be renting from Enterprise again and highly recommend them to anyone looking for a hassle-free car rental experience. Great job, Enterprise, and thanks again, Ash!"

"I recently rented a car from Enterprise, and I must say, it was an exceptional experience from start to finish. The customer service was top-notch, with staff members who were friendly, professional, and eager to assist. The rental process was quick and efficient and the car I rented was clean, well-maintained. Returning the car was just as smooth as picking it up, and the staff made sure to check the vehicle promptly, ensuring that everything was in order. Overall, I highly recommend Enterprise Rental Car for their great service, excellent selection of vehicles, and outstanding customer care. They truly go above and beyond to make sure their customers have a fantastic experience."