Advance Auto Parts 6120 Fresh Pond Road, Queens, NY 11379

"This store needs new leadership. Everytime i call they keep me on hold for over 45 minutes. I called back they do the same. I called the other day and the girl picks up, I tell her what I need, she puts me on hold for 22 minutes then picks up and hangs up on me. I continue to go here because its convenient but I seriously need to find a new auto parts store cause this is insane! Poor customer service!"

"Went to pick up Prestone Anti Freeze that I ordered the day before during the Black Friday weekend. Was told that the online order system was down for this Fresh Pond store. The cashier showed me the error message on her screen. I was shocked to see that interface looked like something from 90s when Windows 95 was the norm. How can you operate a business in 2023 where the online ordering goes down during the Black Friday weekend? Will not be surprised that this franchise goes under in 2 years. Had to cancel my online order and bought the same item in store without the online discounts. Yes, they cannot even match their own online discount in store. Later on, I found out that the Home Depot was selling the same Prestone with lower price even compared to Advance Auto's discounted online price. Unless I cannot find the same item somewhere else, this will be the first and last time I visit Advance Auto Parts."

"More than average - actually unusual - the staff working behind counter pretty knowledgeable. Nice to see they are not there just because they need someone at register."

"I really appreciated ToniAnn’s patience. I had a difficult exchange that the system wasn’t allowing. ToniAnn was patient enough to troubleshoot the problem in several different ways and ultimately completed the exchange without me having to take time out of my schedule to come back the next day and speak with a manager. Thank you!!!"

"I went in to buy replacement windshield wipers and the young man behind the counter was super friendly and helpful. He looked up what kind of wipers I needed, then double checked that they would fit on my car before I paid for them. He installed them for me at no cost- great service!"