Mancuso Limousine of WNY

"I was pretty skeptical after reading reviews, and although I'm sure a lot of them have merit, my experience with Mancuso exceeded expectations. Heidi was a pleasure to speak to on the phone and answered any questions I had. I brought up my concerns about the reviews and she addressed everything. Terry our driver was awesome. Such a kind gentleman that had fun with our crew. He called a few days before to introduce himself and even the day after to let us know how great we were. The limo was clean and the only negative thing I can say is it had a very slight smell. I think it's to be expected with limos running so often so if it really bothers you bring an air freshener. I think I'm the only one who noticed as I was looking for it."

"DONT DO IT! I should have known from the reviews to cancel, but it was already booked! The made promises that were not kept and quite honestly almost ruined the end of my wedding for me. It was all the driver that made the experience AWFUL. They promised us vicky. It wasnt vicki that showed up. They picked up the guys first, my husband said immediately that i(his bride) had the money to give them and tip. He made a huge deal saying he shouldnt even pick them up till he got paid. Then after the church he stopped my husband to ask for more money- what? He said he didn’t get tipped enough. Ok, no problem. Then the end of the night came and he flipped about it going past 12 which i originally had set up. He complained about having to shuttle guests and started texting me—- 10 minutes before my reception ended. Luckily my cousin went out to him, after my husband and i were flipping out, and handled it. I tried calling Monday to talk about it with them- its Tuesday and i still have yet to get a call back. DONT DO IT! Pay the extra money and get a good, reputable place! ! You would think they would try to save their business by calling the customer back- but NOPE! Definitely will never ever recommend them to anyone- ever again!"

"Worst limo company I’ve ever encountered in my life and I’m pretty old. Our limo bus BROKE DOWN during our wine tour and the company REFUSED to send help. We waited 2 hours before being forced to call and pay for an Uber to drive us home. Our diver, RA RA was amazing and did everything in his power to reconcile the situation, however, Mancuso was unresponsive and unhelpful. I will never, ever use them again and suggest that anyone who wants to recieve a ride both to and from a given location not use them either."

"GREAT SERVICE! My husband reserved a Mancuso Limo for our daughter's surprise birthday wine tour and after reading some reviews from a while back I was NERVOUS. But..we had such a great experience I felt I needed to write my own review. Despite my worries, the service was fantastic from beginning to end. I had to make several changes beforehand and they were incredibly courteous and accommodating. The limo was very classy- Well stocked, clean and very comfortable with an impressive sound system (with aux so we could play all of our favorite tunes). The driver was punctual, professional and had such a great personality! He really went the extra mile in helping to make this birthday memorable for our daughter. He was so helpful and his advice regarding the Wineries was spot on! He also kept us on schedule as we requested. The whole experience was great and I'm so glad we went with Mancuso Limo. I will definitely use them again and I highly recommend them."

"I rented a limo bus for my bachelorette party last weekend and I was very embarrassed. The stereo system was broken and only 1 out of 4 of the speakers worked. The driver said there was nothing he could do about it. We tried to get a manager on the phone to complain but all he told us was "You pay for the ride, not the stereo." very rude. Also our driver was very unprofessional and rushed us around the whole time telling my guests that he didn't want to be out all day. He gave us a hard time about adding an hour onto our wine tour when we were told ahead of time that it would be no problem. He then proceeded to tell a couple of my guests that we didn't tip him enough... I couldn't imagine why? I emailed the limo company with my complaints and they did not respond. Very disappointed with this company. I would never recommend them if you are trying to enjoy a special day."