Hibbett Sports 1727 South Braddock Avenue, Pittsburgh, PA 15218

"This store is a joke, I ordered 3 pairs of shoes and the first pair they sent me was a used pair of shoes that had display on the box, the other 2 pairs were cancelled due to them not even having the shoes, I contacted there customer service and the agent blatantly lied to me. They said they cant send me a coupon via text message, but the agent I talked to previously sent me one through text messages, I took a screenshot of the conversation. I can see it happening once, but 3 times in one week is unacceptable."

"The Edgewood Town Center store is top notch in terms of service. Friendly employees. & The Manager Tanae is exceptionally helpful. She deserves all this praise & more. All the other Employees are great as well. As long as this keeps up , Hibbets has & will remain my go to store for all footwear needs & more. My only complaint is not with store , but how many times when i win Raffle that i have to go out of state to pick-up. As a Business Owner myself I always consider my customers travel time , & cost of it.( family has been in Oriental Carpet Business for 134 years (1890-present.) & As a VIP customer whom always confirms & picks up by noon. No matter what. I’ve also noticed toughest releases i get left out sometimes. Other than that I applaud your staff, the points system, selection of outfits to match the sneakers. I appreciate if someone takes into consideration that I don’t mind going out of state , but i life 1/4 mile from Edgewood Towne center. I recommend you to all of my friends & family as well. God Bless , Gregory Shehady. *at 55 as a collector of 40 years i have and would continue to enjoy making Hibbetts my one stop shop for all my sneaker needs….. Once again i can’t express how much I appreciate Tanae and her excellent customer service & all around good disposition."

"Hibbett has been a great company until just recently because of horrible experiences with trying to make purchases on the website. Every time I try to make a purchase it gets declined for “suspected botting”. I have reached out about this problem and still no help. I would just like to purchase some shoes for me and my family but it’s not possible at the moment."

"Shoes for my daughter were never delivered. Tracking said never picked up by UPS. Hibbett sports says shoes were delivered but her Nike dress was lost in transit. I received the dress! Now I have to wait 3-5 days for a refund because they don’t do “reshipments” although the product never shipped. Worst customer service. Never again!"

"I have only been here once. However, my first experience was a good one. The employees were polite and helpful. The store is small, so inventory is lacking. The employees will go the extra mile to find your products online if it is not available in store. Additionally, they will explain indepth the options for purchase, delivery, and return. If you're coming across Hibbet because they are selling and item that you want/need at a fair or cheaper price, do not hesitate to give them a try."