Eye Care For You: Dr. Roberta Horwitz, O.D. 416 Hastings Street, Pittsburgh, PA 15206

"I have never been treated so rudely by a doctor as I was by Dr. Horowitz. She asked, as though surprised that a broke college student would walk through her doors: “What made you want to come to *my* practice?” I said, “oh, your Google reviews were good.” She said, “don’t trust those.” Do with that what you will. I expressed concern regarding dry eye symptoms I had, and she dismissed them, saying she would loop back around later. She did not. I also let her know that I was worried about cost and she was extremely dismissive of these concerns and pushed more expensive services on me. Bring plenty of $ or she will make it clear that she does not want your business."

"Before the exam even starts she's demanding to know if Im going to be buying frames from her. I tell her I havent really thought that far ahead, just wanted an eye exam, but I do need new frames, etc She says she needs to know before the exam, if she fitting me for glasses. Im confused and say let's just do the exam and talk frames after. At that point the temperature drops immediately. I'm told she only gets paid $29 for the exam by insurance. Um, ok. Sorry to hear that. (In what universe is it appropriate for a doctor to say that to a patient?) Basically rushes me through the exam, and talks over me when I try to answer questions she asks. I wanted to see a medical provider, a doctor, to check my vision. THEN I was going to shop for glasses. I really didnt care for the rude treatment, like I'm some sort of bum wasting her time b/c I was there for only a medical exam instead of being a retail customer. The thing is, I was open to buying frames there, but was just not prepared for the aggressive sales push, so I just took the rx and am buying frames elsewhere and never going back to Dr. H for any reason."

"Best eye dr I have seen. I have been wearing glasses since age 4 and at 44 I have the best perception I have ever had. She takes her time and has the best new tech."

"Edit from 2023: I have now been going here for 4+ years and the styles of the glasses are so pretty. They're also incredibly durable. I wear my glasses every day and my backup pair I used for several years and it still looks fine. Also they squeezed me in when I was about to lose my insurance and actually even stayed a little late for me which was so nice. I will definitely keep going here! Previous review: Dr. Roberta talked (edit from 2023: she's right in her reply that this was probably the wrong word) me into a pair of glasses much more fun and weird than I would have picked on my own. I was a little nervous about them, but the day I picked them up, I went to Starbucks right after and literally the first thing the cashier said to me was "oh I love your glasses!". So the very first person I saw after getting the glasses complimented me on them. I'll definitely be back!"

"Dr. Horowitz gave me my first-ever eye exam about 6 weeks ago. She was gentle and patient (and fun!). She and her staff were very friendly and helpful providing me clear updates on my insurance, the exam, and how to care for my new glasses. I've had my new glasses for about a month now--wanted to make sure I was able to get used to them before writing a review. I am very pleased with how they look and the quality. They are progressives, which has revolutionized my driving-GPS-navigating experience! I would highly recommend Dr. Horowitz to anyone."