Express Cab Of Columbus

"I was in a situation where I needed a taxi but could only use cash. My father called me home in an emergency and was going to pay for the taxi once I arrived. Well they want payment upfront, which I thought there was some kind of meter in a taxi. Maybe that's old school? I don't know. This isn't Uber or Lyft. How would you know how much before the trip. I explained the situation to the driver and he said it would be fine, that I would remain in the car until someone came out to pay. He even called me back to confirm that I explained the process to my dad which I confirmed that I did. When the driver pulled up and saw me, he immediately changed his mind, told me not to get in and refused the ride. I understand that it's not the usual policy to receive payment at the destination, but they had suggested the alternative way then completely flipped the script and with the attitude of someone who had been wronged. I can only speculate there's an anti-African American bias at play as we had spoke on the phone twice before his arrival and he had agreed to the alternative that he himself suggested. But upon seeing me immediately changed his mind. He was actually charging double of what it would normally cost. We were willing to pay it. He took the job and then upon seeing me became very abrasive argumentative and disrespectful. If you don't respect the population that you make money from, you don't deserve our money. Do not use this company."

"the worst place I have ever experienced in my entire life, I waited for 30 minutes and then some guy called me back saying his at downtown that's like 30 minutes away. he asked me how many people needed the taxi, I told him me and my kids, he said " no husband" I was bit confused and I answered no, he started to flirte with me, "do you have money" he , " of course" I said and he said it's okay if you don't have money there's another way you can pay. I hang up the phone on him."

"These people here are not truthful what so ever. Give your money to a honest company. Spoke to one guy, gave him the address from where I'm at to where I'm going, he says $25 I said I only have $20 and he said he has no choice he will take it.. He sent someone else to pick me up just for me to get in the car and asks me the address to where I'm headed twice.. After giving him the address he says this is 22miles and I'm like OK.. He then says "it's going to be more than $20" Me: What do you mean? "It will be $50" I told him contact the guy that answered the call and I provided him with the same address I gave to him. While he's calling he does a U-turn.. Then asks me for my nationality.. What does my nationality have to do with anything? He goes to speak with the guy who I originally spoke to and there they go making up their own prices, lying saying he thought the location was in Polaris?! Prices he was coming up with was different from first, second, third price. He said $60, $70 ... How you go from $20 to $50, $60, $70?? Very Unprofessional. Stay away from these people. Crooked"

"Have had serval bad experiences with this company!very unprofessional, will pick up as many people as possible and LEAVE others waiting , even when the put down a time for pickup. I have literally waited over a hour past my scheduled pick up time, unacceptable. If I could leave zero stars I would or at least half for SOME of the nice drivers. I have even missed appointments all together dealing with this company. Do yourself a favor and take public transportation...it's definitely more reliable."

"I waited a day to write this so that my anger would dissipate. I wanted to give my wife a special night out by taking her to dinner and to her first live hockey game. After reading the favorable reviews regarding their service I emailed Express Cab with details the week before our night out and they responded with a reasonable quote for the night. The day before I emailed them to confirm our itinerary, mentioning that we would need picked up no later than 4:30pm because our dinner reservations were for 5p. Their response: "Thanks for ur (sic) reservation we will take care you on Monday and make sure driver is there for you , thanks again". The evening of, I called at 4:25 to verify that their driver was on his way. I was assured that he was. At 4:34 I called again inquiring as to the status of our pickup and was told "the driver will be there any minute now". I reminded him that we had dinner reservations. At 4:45 I called a third time, angry now, and told the dispatcher to cancel the pick-up, that I was going to drive myself. He started making excuses but I cut him off saying "this conversation is over". We salvaged the evening as best we could. I found a garage to park in not far from the restaurant and arena but with my wife's bad hip she was in pain after the long walk from our parking spot... which was the main reason I had reserved the a taxi in the first place. If it were possible to give these people zero stars or a negative number, I would. If you are looking for reliable, dependable service from a company that places great value on customer service, steer clear of Express Cab."