The Valley Hospital Fertility Center

"I attempted to attain a new patient appointment for nearly 2 months with no call back in order to set a date for my first appointment. I work 12 hours and my schedule is not flexible when I’m working, and it seemed like I had to work around the staff’s time to get the initial interview done. I only got halfway through the process and never got a call back after making multiple attempts on my end. As events that occur around fertility are time sensitive, this practice is not promising at all. The staff also said they are currently short which is also another turnoff and makes me think that selecting them as my provider will give me a stressful experience full of obstacles out of my control."

"Not a great experience at all. The chief of surgery has a very bad way of treating his patients. I waisted 2 of my good years there age 35-37. I got very sick with 2 bacteria’s and my embryo’s got destroyed with the same bacteria. Long story I rather not get into all the details. *stay away. I ended up going somewhere else locally that was much cleaner and organized ivf center and now I have my son at the age of 40."

"Came here to seek treatment but was given very piece mealed info. They kept making me visit for several months over 2 years. They scammed my insurance for money. Finally I told them I was leaving their center and the doctor tried to persuade me to stay but my mind was made up because they did not try to help my goal aside from giving me an order form for an HSG. Dr Weiss will make you feel like it's a privilege and obligation to talk to her. Good luck with that one!"

"Valley's fertility center consistently delivered the best care to me for both of my pregnancies. They have the best staff from the friendly and communicative front desk to the very knowledgeable and skilled physicians. Anytime I had any questions or concerns they were able to get me in the same day. I'm so glad I chose to work with Valley."

"I have nothing but excellent things to say about this office and my experiences with them. Scheduling is super easy, the patient portal is so convenient and the nurses respond so quick, the whole staff is incredible and the office is so clean and professional like something you see on TV that’s too good to be true. I don’t think I have ever waited in the waiting room for more than 5 minutes. They are very efficient! Everyone I come into contact with at this office is so kind hearted. You can tell they love what they do. The nice woman who works the front desk is so easy to talk to and so kind and patient. I have been to the office three times and have had the same nurse two out of the three visits and she is so so sweet! Had a little procedure done today and it was quite uncomfortable (they warned me!) She saw I was struggling a bit and actually held out her hand for me to hold and squeeze onto which may seem like a little gesture but meant so much to me in the moment. Getting blood is always a breeze, quick and easy! Dr. Chen has been amazing! Explains everything to me in extreme detail, always telling me what’s going to happen step by step and always asks me if I have any questions. Never feel like a bother in his presence. His bedside manner is immaculate. I am so grateful for finding this office and I am so grateful for every single person who works at this office. Fertility issues are never easy but this staff makes things a little easier. You feel safe here, you feel like you are in the best hands. HIGHLY RECOMMEND!"