RE/MAX Select Realty - Robinson

"If I could give a rating of zero stars I would. I had a horrible experience dealing with Remax when I went to buy my house. The buying and selling team were Gina and Rachel and Rachel was my agent since I was the buyer. Within our contract, there was a section about the buyer’s agent commission. When I had asked Rachel to explain this fee early on in the house buying process she told me, "A buyer’s agent commission is usually paid by the seller but if a home is under 3% or $3,000 then you would have to pay me, but you are not in that small range of homes, so you are okay..." Naturally, I trusted her. Well that was a huge mistake. When it came time to review the contract before closing, there was an additional fee of $675 listed under the buyer’s agent commission. When I asked Rachel again why there was this additional fee, she told me that her commission on the house should be 3% but she was only getting 2.5% and Gina was taking 3.5% and she did not know how much commission Gina would be taking and said, "Sorry for the confusion". How do you work on the same team and not know how much commission the other person is taking?? This information was not properly disclosed to us during the process and we were lied too many times. I contacted the CEO of this Remax branch, Ed Rae about this issue. At first, he seemed like he cared and wanted to help. Well, after not answering my phone calls for a whole week, he finally got back to me and said he could not talk to Rachel because the Governor banned face to face contact.... Have you ever heard of a phone call? After he eventually looked into my contract, he said that the information of how much commission Rachel was taking from the house was disclosed to us on a multi-list printout (that I think might have been on the table at the showing). At the bottom, it said "BAC: 2.5% NET” How would any individual who is not in real estate know what that means? And on top of that, Rachel had access to this paper so obviously she knew what her commission was. He refused to help us or give any guidance on who to talk to about this issue. This was my first time buying a house and it is supposed to be exciting but working with Remax and this team was nothing but a nightmare! If anyone is forced/ or does use this team, you should verify the amount of commission they are each taking from the sale. They will lie to your face multiple times. I have our entire conversation in writing and this did not matter to anyone at Remax. I was extremely disappointed in the way Rachel, Gina and Ed handled this process and would not recommend them to anyone."

"I am a college student looking for houses for rent and I was sent to Greg Mathiowetz. He was rude from the beginning. He would send a text and be upset if you didn’t answer him immediately. I told him at the time I set up my appointment when I was looking to move in. I was supposed to meet him at the location at 10 am. I woke up at 9 to leave and I checked my phone with text messages from 7 am and then one from 8 saying he cancelled all 3 showings and when I called him for clarification he got very rude and mouthy."

"I went to look at a house Lisa was showing for Gina. Even though it was an open house we figured we would be polite and knock. We could see her inside and figured she would open the door and introduce herself- I guess NOT! The agent proceeded to get mouthy with my mom, then me. The level of rudeness and condescension was off the chart. The only time she stopped shoving food in her mouth was to be patronizing and tell me she didn't care! No matter how much makeup you put on, or how much money you have, you still are a classless, egotistical shrew. She could use some respect, for you cannot make a silk purse from a sow's ear. I wouldn't buy a can of dog food from her."

"I worked with Kelly Robinson and I can’t recommend him enough. He helped me find exactly what I wanted. Throughout the process Kelly was prompt and his knowledge was incredibly helpful. I will be working with him on the next one!"

"I would warn anyone before using Greg Mathiowetz’s services. He literally lost his client a tenant. I set up an appointment to meet Greg Mathiowetz at 128 Wyngate to conduct a walkthrough, a property he is currently managing. When I reached out to him, I asked the earliest time available to see the property. He said there were tenants currently in the property, but he will attempt to reach them and get a slot. He asked for my availability. I advised him between 9 or 9:30. He confirmed that he would meet me out, at what I understood as 9:30. The next day I drove out to the property and he was not there. I called him and asked him about seeing the property. He responded advising me that the appointment was at 9 and he was there. I replied by stating, ok, why didnt you call me? I’m here now... He again responded, the appointment was at 9. I then asked, “Are we going to do this or not?” He said “No!”, then hung up on me. This was so unprofessional and childish. In all of my years working with realestate agents and property managers, I have never been treated this poorly. Whoever owns this house, I would recommend you find someone else to manage it. I was prepared to sign a lease to move in on 3/15. I am also going to purchase a home following the lease, which would have placed Greg in lead position to retain me as a client."