MilkShake Factory (South Fayette)

"The floor was wet and my son fell upon entering the store. I brought it up the employees and the manager on duty Emma was very rude. She said it’s 10 min before closing of course the floor is wet. I told her as a safety regardless what time of day it is you should have a caution sign and she continued to argue that they always mop before closing and that is was 10 min before closing. When asked for the owners name she told me to just call the store in the morning. I told her I needed a name and she provided me a name but told me to Google the number when I asked her for it. Very unprofessional! **update** sent an email with no response as of yet. Called the store 8/8 to speak to someone and a guy answered said he was the manager in duty but refused to give his name and was very rude."

"Hey Queens!! The service was awesome my milkshake was delicious but I couldn’t help but be disturbed while I was trying to order by this lady taking pictures of the staff and reacting in appropriately towards the staff for her son falling. I was there to see everything. Yeah the floors were wet, but they were about to close, maybe you should address the bigger problem your son running in stores. Yeah you read that right. He walked in and SPRINTED to the bathroom. I know he is a kid hut he could have fallen either way. I am sure Milkshake Factory will accommodate and using the wet floor sign earlier for Karens like you. But your reaction was SO unnecessary and in appropriate towards the staff. I mean no harm regarding you I just wanted to make others reading these reviews know the truth. I hope your son is okay, and have a great day. Peace and love."

"Great hand-dipped shakes & sundaes. The staff is polite & courteous. They have an excellent selection of chocolates & confectionery items. Prices are a little high....but worth every penny!"

"I always order a regular shake with the dairy free cream. not lactose intolerant just can't handle that much dairy. Tonight they didn't put any of the items in the shake; no toppings. no drizzle, nothing. They stated they "Won't" do that with dairy free ice cream. The girl behind the counter argued with me about it. She refused to acknowledge or even fix it. Even though I stated when I ordered I wanted the regular shake just with dairy free cream. I've ordered this way in the past without issue. poor communication, poor service. wish I grabbed her name because she should've been turned in to the manager. If this is new policy, I won’t be back."

"After an unsuccessful visit at another location we came here. We were immediately greeted, the cashier answered our questions. She was friendly, the service was fast. Every one was very pleasant and mannerable. Definitely recommend this location. Great staff! Keep up the inviting attitudes and smiling faces!"