Polaris Windows & Doors

"My experience with Keith S. In customer service was nothing short of phenomenal, a rarity these days! He took the time to understand my needs, did some research & before I knew it, he had already taken care of the issue. Bravo! Highly recommend the company."

"I purchased windows for my house two years ago. I’m 100% satisfying for the price I paid. I feel it an excellent deal there is no draft and my heating bill went down by 20%."

"Polaris WIndows? ABSOLUTE JUNK!! I purchased 13 flimsy Dynaweld windows and half of them were defective. The sash latches would stick open and when the window sash was raised, it would fall forward and rip right out of the frame! This happened to 2 windows!. I contacted Modern Builder Supply, who owns Polaris Windows, and they offered me “parts” to repair 2 windows that failed and were beyond repair! They didnt even bother to look at the photos I emailed them that clearly showed these windows were not repairable as the cheap, thin, plastic vinyl frames were busted. So, I sued them and won my case! In the meantime, I go back to purchase a replacement window (only because I want all the windows to match) and my customer’s home has a big hole in the side of it covered with plywood (a 7 month ordeal) and they refuse to sell to me a replacement window because I did the right thing and sued them! STAY AWAY!!!! Pathetic product and even worse customer service!!!!!! Not only is their product JUNK, their treatment of their customer’s is obviously just as bad. To this day they refuse to make this right! Matter of fact, once their Sales Manager, Bob Dale, got wind of my BBB report, he called me out of the blue and wanted me to call him ro discuss my review. So, I emailed him so that our conversation would be documented. He ignored my email, never replied, and went silent! So, if you have a problem with these people, you're screwed!"

"I replaced 29 Alside windows that were 22 years old, with new Polaris Ultraweld windows. The old windows had lost the seal, the argon gas was long gone. More than half had dirt in between the panes. They were white on the inside, because 22 years ago you had to pay extra for a wood look that really looked fake. The new windows have the house "tight" with no drafts. I can put my hand on the glass and it is the temperature of the room, not cold like the outdoors. The windows look fabulous, too. There were several wood grain options as well as paint colors. I spent time researching on the Energy Star website, and reading online. For northeastern Massachusetts, among other things, look for a window manufacturer that also sells in southern Canada. Their windows can tolerate the heat and cold swings we get during the course of the year. In all, I got: 15 double hung, 6 awning, 5 hopper, 2 casement and 1 picture window - did the entire house. I also got 3 entry doors and 3 storm doors. Been a week and I am very happy with everything."