The Home Depot

"I appreciate the Veteran's Discount but the facts presented in the following quote prevent me from being a regular shopper. I'm sure the same can be said for the 2024 election. "During the 2022 election cycle, Home Depot leads the Fortune 100 in corporate donations to federal lawmakers who have opposed voting rights legislation, and who objected to certifying the 2020 elections.""

"It is a store that is needless to say a wide variety of goods for sale. The only thing I dislike is that the aisles are not marked quite as well as I would like to see them. I normally have to stop and talk to one of your personnel to have them guide me to the area I am looking for. Your merchandise has been of a high quality value I have no problems with that and pricing in order with other stores such as yours."

"Very rarely have I ever had a good experience at this particular Home Depot. Beyond basic essentials like power tools, household appliances, lighting, and/or paint, this location is very poorly organized with little-to-no signage on where certain products are. Today (04/05) I was searching for acrylic sheets, and went to ask a group of three sales associates that were having a conversation for help. They saw me approaching and basically scattered away. It wasn’t until I was on my way out that anyone bothered to ask if I needed help. Unless you know what you’re looking for and exactly where it’s located within the store, I wouldn’t suggest visiting this location."

"Max was super kind with helping me with a project I was working on for work. I needed to cut wood down into 6x6 squares and he was more than willing to help me with that. He even looked in the discount wood section to see if there was any deals I could get! He was accommodating and very polite, and made sure I left with what I needed, he cut over over 42 squares for me!!!"

"I have experienced the worst customer service of my life. I went through Home Depot to have windows installed and it went well in the beginning. John was the sales rep and he turned out to be a great guy. We decided to buy windows because of him and a date was set to have them installed. Because that date was in March, weather played a factor, and the date got switched once. The installer had called me and we worked that out. The install went well. A full crew showed up and things got done in a timely manner. After the install, there were three issues that needed to be fixed. First was a tear in a screen. That got done rather quickly. Second was a window that could not be removed. This took a few months as a new one had to be ordered. It took longer than I thought it would but understandable. Third, one of the windows did not have a screen. It has been almost A FULL YEAR and I STILL do not have that screen. I called the 800 number MULTIPLE TIMES with zero results. I tried calling people directly with zero results. I tried having the guy who replaced the window help me out. He tried but the screen was never available. I was always the one who had to follow up. I started to involve John, letting him know the frustration I was feeling and the lack of customer service I was experiencing. He gave me a few phone numbers and I called one, reaching one of the supervisors. After discussing the situation, he gave me a date the screen would be in. That date came and went and I did not hear from him. Called him after a few days to find out he no longer worked there. Perfect! Made more calls. More discussions with a new date the screen would be in. That date came and went and nothing. Again. I can't believe that getting a screen, getting a problem resolved, from Home Depot could be this hard. This is THE WORST case of customer service I have experienced in my life! The time and effort I have put into this is way beyond what I should have. And it is STILL not resolved."