UPMC Shadyside Emergency Department

"Had to take my husband to the ER Saturday traumatic back injury. This was an excellent experience from start to finish.The nurses and the doctors were incredible.A thorough work up they go above and beyond to get a diagnosis and a treatment plan. Nikki, who was a nurse on duty she on her own through observation ,paying attention to bathroom frequency discovered his bladder was retaining leading to a dangerous level. She is really fantastic ,her observation taking mental notes acting on something that she felt might be an issue , great instinct. This is what makes a great nurse ,their ability to have the foresight finding an issue that can become a major problem. Nurse Nikki: job well done.you& Nurse Dan, along with the Docs provided excellent care above&beyond.Ty"

"I received excellent care . The nurses & physicians were friendly & attentive. I wasn't charged for parking either!"

"Took my husband here when he was very sick. Dr. holt was fantastic and so patient and helpful. Our nurse, Mary Kate, was great too. They both seemed like they wanted to be there, even though we knew Mary Kate was near the end of her shift. The triage nurse wasn't as kind and I wish they would have given my husband more help in the waiting room or gotten him back sooner. I know their job is stressful and hard. But we were stressed too. He was in bad shape and extremely uncomfortable, burning up with a very high fever. He had fainted in the waiting room, nearly hitting his head on the floor, and triage still didn't care."

"I arrived at 2:10pm I asked the woman at the front desk how long was the wait. She stated not long. The people in the waiting room were mostly waiting for family members. Once I seen the triage nurse. I was told there wasn’t any room available. I waited almost 4hrs without an update on my wait time! I finally decided to leave and go to MedExpress. Good thing I had enough sense to make an appointment while I waited in the waiting room. I also noticed a few patients from the ER when I arrived at MedExpress. I will be notifying my insurance provider that I wasn’t seen at all on this date!"