Insomnia Cookies 2161 University Avenue, Morgantown, WV 26506

"When my coworkers asked if I wanted a cookie from Insomnia as a midafternoon snack I absolutely joined in. We all Venmo'd our $6 to the girl ordering and the cookies soon arrived. Prompt and warm. All good. I figured a premium cookie company would offer a "larger than normal cookie". This was a standard sized, maybe even a bit smaller than I expected. Maybe I should have lowered my expectations but I didn't think I needed to for a $6 cookie."

"I ordered it through Uber Eats because I read that they have issues with their own delivery service. I had no issues doing it this way. The cookies are rather expensive but they're decent. I especially enjoyed the salted caramel one."

"I would give them zero stars if I could. Ordered cookies to be delivered to my son at work for his birthday. Spent $35 on them and the delivery driver handed them off to a random person rather than waiting for my son to come get them. I had even left a message in the notes of the order. My son has the screenshot where the driver got there and left in one minute after claiming he waited for 10 minutes. I tried calling the store, but a recording said the voice mailbox was full. What an awful experience. Buyer beware!"

"It seems like most of the negative reviews are from orders, but I've only ever done pickup and had a great experience! If you walk in, you just pick from what they have available and the cookies are always amazing! Super warm and fresh! They melt in your mouth! Highly recommend paying the extra money for the specialty cookies like the peanut butter cup!"

"It took nearly 2 hours to get our order delivered. I had to call and check on it and give them My daughters number - which I already provided in the order details, this ruined the surprise. She also got cold cookies, we are super disappointed. $30.00 for 8 cold cookies and bad service."