Genesys Diagnostics Inc 234 Bank Street, New London, CT 06320

"Smooth and efficient testing at Bradley Airport. Received my results within 48 hours. Only reason for 4 stars is that I received a bill for the test 9 months later because I apparently wrote down my insurance member number incorrectly. 9 months is far too long to process a bill. Also, I reached out to them via messaging on their billing site and did not hear back after two weeks. Had to call their office directly to correct the bill situation."

"Billing system is outdated and super annoying. Got tested at Bradley in Dec 2020, then went on my way. Got my results like a week later. Then I get a bill in April 2021. No option for paying online (super outdated) so I call to pay over the phone. I get some other number for their billing department. I call that number and it’s scratchy and static and impossible to understand the other end of the line. Tried calling multiple other times over the next feed days and got the exact same thing. Impossible to pay a bill for a test I didn’t even want in the first place."

"Zero stars!!! This is the second time they billed the wrong insurance company on my behalf. Twice tested at Bradley Airport. First time it happened, I called customer service and the lady on the phone - Audrey - indicated that she would have to email the outsourced billing company to rebill my correct insurance which I provided at time of test - they had logged me as SELF-PAY - WRONG!!!! Second time, I got tested at Bradley Airport, I had told customer service the first time that my second test should be billed to the correct insurance company. Of course, it wasn't. And now have been on hold waiting for next available agent for almost 30 minutes. Your call is very important to us. BULL!!!! I am done with the Bradley Airport COVID-19 Testing Site. CVS and CHC are fine by me."

"My husband, daughter and myself all got tested at Bradley Airport. My husband received results 4 days later. My daughter and I never received results. After 11 days, I have tried calling (no one answers the phone) and emailing (no response at all). Don't waste your time getting tested at Bradley. This place is a complete joke and I wouldn't even trust their results if they bothered to send them out."

"My husband and I were tested Friday Oct 9th at Bradley. We were told to use one email address which we did. My husband received notification 24 hours later was able to log in and get his results. I received notification 72 hours later, and since it is same email cannot get my results. Phone calls go to a full voicemail! Emails sent are not answered. Horrible customer service! Still under quarantine, will have to go and get tested elsewhere!"