Verizon

"Incredibly pleased by the service I received today in store! I was helped by an Emily and she made an incredibly complicated situation (at least I thought) incredibly easy!! She was patient and kind the entire time, even when I came in a bit upset at the treatment I received at the Costco Verizon. If you need Verizon stuff done, go see Emily at the Verizon in front of Lowe’s!"

"I planned on coming in tomorrow morning to try and get some phones for my family but due to the large number of detailed negative reviews I have elected to go elsewhere. Something has got to be wrong. Maybe I am to overly dependent on these reviews but clearly something is wrong. Best Wishes."

"Tried to add a new line to my account. The website didn't work to complete the transfer. Went to this store for help. Store said they couldn't help with that and gave us a number to call, which we did and then spent an hour and a half talking to someone apparently in India who kept putting us on hold and we now know did not have a clue what he was doing. Thought we might have finally accomplished the task, however now we are paying for two accounts that are still not connected and insurance we never requested. And I still can't speak to a real person who knows anything about how to resolve this problem. Zero stars for Verizon!"

"I was misled at point of sale by a rep, then promised a confirmation text with a resolution from another rep a week later. Never received the text. Went in a 3rd time and spoke with a manager and a different rep who later texted me that they wouldn’t keep their word from the point of sale unless I purchased a second line of service. I had to call into retention department and submit the handwritten notes of the sales rep to get them to honor what I was promised. If setting up new service, go to the Costco Kiosk next door. They have better exclusive promotions anyway. I work in a similar industry and I send all my customers to Costco now to sign up for Verizon."

"Went in to replace a sim card that wasn't working but also asked how much to upgrade one of our phones. The guy comes back with a quote after about 20 minutes that he said will get us a free upgrade and save money. I asked if it included the same insurance our plan currently has. At 1st he said he didn't know but then he said it did. Since he seemed confused, I took his quote and went to my computer to look into our plan and add up the numbers. It turns out his proposal changed all of our lines to inferior plans except the one we wanted to upgrade. His proposal did not include the same features as our current plan. When I added in the insurance and other features our current plan has it came out to over $80 that he didn't include in his quote. I went back in, waited another hour to try to understand their quote. The next guy that helped me got angry at me. The manager was involved both times I went in. They are either blatantly trying to get people into more expensive plans by leaving things out of their quotes, or they don't have a clue what they are doing. When they give you a quote make sure you understand what is not included in their quote as well as what is included. Very dishonest crew at this store today!"