Anchorage Chrysler Dodge Jeep Ram

"I dropped my truck off to have my air suspension worked on for the second time as the first time I was told it was the air springs having a tear and for $2,582.25 they said they would replace them in order for my air suspension to work. They called me after the replacement and told me that the air suspension module was not working now and needed to be replaced for another $1,382.00. The module was working when I took it in and working when they first diagnosed the problem but now it does not work? This is similar to a previous time I took the same vehicle in and they wanted to replace the radio and it turned out to only be a connection that was loose that someone else fixed for me and thus I cancelled the radio replacement. I told them that my module was working and it must either be another bad connection or they damaged the module when I took it in the first time as I could show from their own diagnostics that the module was working when I took it in. This truck was dropped off last week in order for them to look into the air suspension module but I have not had an update despite of my callings to Nate (the service advisor) and the Craig (the supervisor). I have tried to get an update and called on 3/22/2024 at 1:52pm, 3/26 at 11:04am, 1:05pm, 3:57pm and today 3/27 at 10:44am. I had to ask for Todd, the service director and left a message with him today.....we'll see how this message goes. i have left messages for someone to call me and I have not received a call. Very disappointed with how they are dealing with this. I have bought many vehicles for my company and I can tell you i will not be buying from them ever again. I'm lucky that I have several Dodges (that I bought from them) that I can use in my company, but if you didn't have a second vehicle, this would be very inconvenient. I will update this again. Also, Nate will ask you not to leave a bad review on his performance as according to him, if you call him, he will work it out instead. I reminded him of his request to not leave a bad review and to call me via text, but apparently what he meant is don't complaint, period as he has not called me back."

"Exceptional service! From the moment I stepped into the dealership, I was greeted warmly by Travis and Ruben. They were knowledgeable, attentive, and helped me find the perfect vehicle to suit my needs and budget. The entire process, from test driving to financing, was smooth and hassle-free. I highly recommend this dealership to anyone in search of a quality car-buying experience. Travis is the best when it comes to conversations and taking the stress away. Ruben explains everything leaving nothing out. Both of them handled everything that was thrown at them. Highly recommend speaking to them when coming in. They will help you with all your car needs!"

"Had an amazing experience with Ruben and Travis. Got my wife and I into an amazing Jeep Grand Cherokee and worked very patiently with us. If I could do more than 5 Stars I would!"

"I really appreciated the transparency between Travis and Ruben the sales man and the sales manager. They ensured to answer all my questions and then some. They also made sure that I was receiving the best deal for my family and myself. I really appreciate them and their work/team! Highly recommend working with them!"

"Great customer service on an incredible busy day! Took my new truck in for its first oil change and waited for a very reasonable time. Justin was awesome to work with! Thanks to all of the team members I enter acted with. They all made me feel important and appreciated."