Costco Tire Center

"Made an appointment for 4pm. Got there at 350 to drop off keys and has to wait 20 minutes in line to do so. Was told it would be done between 5-530. Got back to Costco at 520 and it hadn’t been started yet. People without appointments were in and out in 45 minutes. Bottom line, the word “appointment” is foreign to Costco tire staff. They just grab whatever keys are on the table. Your best bet is to drop off and pick up at the end of the day. Or go somewhere that’s know what “appointment” means."

"Called to see if they had tires available before making the long trip and they said yes, they had 12. Show up, and they didn't have any available. Appreciate the long drive for nothing."

"Ordered four winter tires from Costco and scheduled an appointment to get them put on. Arrived to my appointment and they didn't even pull the car in until over an hour after my appointment time. 15 minutes after they pulled the car in I got a call from Michael Rivera the shop supervisor. He rudely told me that they couldn't get the tires off of my car and that I'd have to go somewhere else because he was not going to break his tools getting the tires off my car. I left and went straight to the auto hobby shop on JBER and within 5 minutes or less I had the tires off the car. Not sure how Michael has a job at a tire center if he's so incompetent that he can't take tires off a car and then is rude to customers because of his inability to do so."

"I have not had a bad experience with COSTCO until now............... I purchased 4 new tires and was told that they would be at this facility by the end of the day. Got a voice mail from them the same day letting me know that the tires were here. I called the number to schedule an appointment multiple times over a 24 hour period, even got the pickup and click one of the times. I went in to schedule the appointment and was told it would be 2 weeks to get my tires changed over. Then was told that I had 7 days to pick up my tires from their facility or they will be sent back. I asked why the hell would you bring my tires to your warehouse and then tell me to pick them up? Sometimes it pays to pay a little more."

"kind, prompt and complete service. even went above and beyond by trying to clean rust off of my wheel. Ordering online was pretty seemless too. Only criticism I have is in relation to the store itself which is that there's not really a good waiting area for waiting on tires after shopping. If you're shopping while waiting for your tires i would take your time. or else you'll be stuck with a massive costco sized cart full of groceries and not really a good area to wait. they do offer a bench in the tire center itself but that area can get crowded. Service was great!"