Classic Collision 802 Gambell Street, Anchorage, AK 99501

"The constant lack of follow up communication was very apparent. This has costed me an extra two weeks at least in car rental ,which indicates a lack of efficiency and time management within the business. The customer service provided was for the majority of the experience was quite lackluster, along with on the day of pickup I was not treated professionally by, Ashley over the phone. Her attitude was not positive. On the drive home my hood was not fully closed by whoever did quality control on my vehicle and my hood popped up while driving. Upon arriving home I noticed my left running light was out along with the trunk light remaining illuminated on the dashboard due to the trunk not registering being closed, which drains power from my battery which is a huge inconvenience. As much as I would have hoped for classic collision to be reliable and exercise attention to detail, they did not meet those minimum expectations unfortunately. Would not recommend to anyone in the state of Alaska."

"I'm kinda stunned tbh. Went in for estimate to repair my cracked bumper which was $700 and something, and paid $383.98 for the parts upfront when I made my appointment. About a month later I take it in and they call me to tell me there's an extra "gouge" he didn't initially see, so now to repair that it brings my estimate up to $1,000. I asked some questions because I never saw what he was talking about and he said it was very noticeable so I said okay fine. I wish I had physically gone in to verify. I went to pick it up and they were asking for $900 and eighty something on top of the $383 I already put down... So almost $1400 now for a simple cracked bumper, basically double my initial quote. He said the new estimate was $1,000 over the phone, not an ADDITIONAL thousand dollars on top of what I had paid. That's a big difference. I asked for a photo of the "gouge" and I'm sorry but it looked like someone placed a flake of a rolled up paint chip on top of the bumper and snapped a photo. It was literally nothing and they charged me like $600 above my estimate for THAT. I told the guy I would have never paid to repair that if I had known that's all it was. It wasn't even a proper scratch. I just stood there feeling sick to my stomach. I guess he felt guilty because he gave me 10% off but I still paid an extra $863.40 on top of the $383.98 I already paid. So $1,247 all out of my pocket too because I don't want my roommate's insurance I'm on to go up by going through them for this. What a joke. I lost savings money I worked hard for on this. Money I really needed. I'm never going to this place again or recommending them to anyone."

"Do not book online! I made that mistake and got a phone call that online booking is inaccurate and they had to reschedule. The day before the rescheduled appointment I got a text--not even a courtesy phone call--that my appointment had been rescheduled again for over a week later. Forget it. Got in with a different shop. First and only experience with Classic Collision, but enough to avoid them in the future."

"I don’t know if I just got really unlucky or whatever, but I scheduled an appointment for a month waiting for my parts and when it was the day of the appointment they say none of it was ordered yet. So I guess I have to wait another month? But this time they didn’t schedule me, saying “we’ll call you” instead…hmmm. Ok I guess."