Vato's Garage

"Just don't go here. Better locally owned businesses with higher ratings nearby. Plus, the owner, Alex, is stuck up and sketchy. Why scam the local people, man? Guess you only help those who are close to you or do backroom deals. No surprise there given the reputation of Vatos anyways."

"I have been going to Vato's garage for over a year now and recommending it to anyone in need of an auto shop. But after my recent visit, I will never be returning due to their extreme unprofessionalism, untruthfulness and overall just being sketchy. I had my catalytic converter replaced and realized they damaged something on my exhaust after I picked it up. The nightmare began after I dropped it off the very next morning to have them fix their mistake. The mechanics refused to contact me about my vehicle for 3 days, popped 2 of my tires, spilled some type of oil/chemical all over my engine so my car is filling up with smoke whenever I drive and tried to cover up their mistake by ignoring my phone calls for days and blaming it on a simple coincidence and the fact my car is old. The receptionist at the front has a serious attitude problem and thinks it is completely appropriate to take your call, tell you she will call you right back, and never try to contact you again. There is a hefty amount of miscommunication going on in that garage and they give you a wide range of information depending on who you're talking to. I was told several different stories upon trying to get my car back for 3 DAYS ranging from "we're working on your car now and will call you when we find the problem" to "it's still waiting to be seen and we'll try to squeeze you in" to "the mechanics are almost done working on your car but I can't tell you what they're fixing until my boss gets in tomorrow morning". Mind you, I never got a phone call telling me what was wrong with my car or authorizing any kind of repair. Honestly, I never got a phone call period. I had to call the shop several times to get any kind of update on my vehicle and at the end couldn't get a single straight answer until I got a ride down to the shop and requested to speak to the owner in person. No one in that shop thought there was a problem with the lack of communication, working on a vehicle without authorization first, being careless and causing more damage to the vehicle, etc. If you want honest work done on your car, do not go here. The owner tried to smooth talk his way out of taking responsibility for the part that was broken while at their shop and still charged me for the part that needed to be replaced. There is nothing honest about this shop. An absolute joke. This was a few days ago and I am still having the same issues with my vehicle, they fixed absolutely nothing and charged me over $1400. And managed to pop 2 of my tires in the process, all while of course, not taking any kind of responsibility."

"PLEASE READ: My experience was horrible. I took my truck in to get a water pump replaced. I payed $1200 for the water pump and the timing belt cover repair. They gave me my truck back with a bad oil leak that was never there before. I took it back to them and told them it wasn’t like this before. They said they will check it out. They then said the oil pan gasket was broken.(happens if they don’t carefully replace the timing belt cover. Knowing I would bring it back in) they then made me pay $1200 again to fix that. Then they gave it back to me with the oil leak still there pretty sure all they did was change my oil. Now I’m out of $2400 and have a leak that wasn’t there before. I was also out of a truck for almost 2 months. Because they will take 2 weeks to even look at your vehicle then they will tell you what’s wrong and ask if you want to order the part. Then a week for the part to come in and another week to fix it. It happened both times I went in there. The lady at the front desk doesn’t care about what the issue is she’ll just tell you too write it on a paper and they will give you a call. It will take two weeks just so you know. They also say that they will give you military discount for 10% off parts. If your part is $30 and the labor is 6 hours that means your getting $3 off of the $1200. So not worth it. Try another shop."

"Very professional. Gets straight to the point about what is wrong with your vehicle and what really needs to be fixed. Always polite and willing to work with their customers. They have some of the best customer service and best crew working here. The owner has always been professional and helping when I have taken my vehicle in in the past. Definitely would recommend this mechanic shop to anyone who is looking for a good mechanic."