Moda Newhouse

"Had to leave unit and go stay in Hotel. They turn off Air Conditioning to all units in the building while it's 80+ degrees in the units. They do it every year. When its hitting 70 degrees outside, and your apartment is 80+ degrees, they think this is a good time to turn off the AC. It's awful, immoral, and btw illegal, Utah Fit Premises Act Section 1 b iii says owners must "maintain any air conditioning system in an operable condition;". There are no windows here that open. Building holds massive amount of heat. Leaving door open with multiple fans running all day and night makes no difference. Have had times here where I've been stuck with my unit at 80+ degrees all winter long. Have been here since 2016. I believe we have been in this building longer than any other resident. Would strongly recommend nobody rent here or any Moda property as no matter how many times they change management or setup new review pages deleting all the old negative reviews and hiding their previously awful ratings things just tend not to improve. Will be taking legal action and finding a new home immediately if situation not resolved."

"I will start off by saying I am not a tenant. The options didn't work out for me. HOWEVER, I give a 5* to the managements Customer Service efforts. They followed up with me, kept in contact with me, checked in with me on what else they could offer. I have worked with another management firm in SLC, and my experience was just the opposite. So, thank you Moda Newhouse for your Excellent Customer Service."

"I stayed at Moda Newhouse from January 2021 to September 2021 and enjoyed my stay. The management were super pleasant/helpful/responsive and I ended up staying past my lease at the month-to-month rate (for a small premium). Very flexible and it was easy to coordinate. However.... after moving out I was surprised to see $250-$300 in cleaning fees/painting fees deducted from my security deposit for abnormal items like "leaving screws in the wall", "scuff marks", a general cleaning fee, carpet cleaning. Carpet cleaning (I didn't have any pets, there were no burn marks in the carpet, no rips or stains either)? Screws in the wall? (I had hung up maybe 3-4 pictures, all of which I removed) Scuff marks? the marks left were from feet up against the wall near a desk, and about 4 sq ft. Normal turning over of an apt means a new coat of paint. Based on other reviews, the standard Moda policy is offloading the turnover costs to the tenants here, which is not a standard business practice. “Normal wear and tear” is deterioration that occurs as a result of everyday use of the rental unit, and without negligence, carelessness, accident, or misuse or abuse by the tenant. “Damage” refers to destruction to the rental unit that occurs because of abuse or negligence by a tenant during the course of the tenancy and can affect usefulness, value, normal function of the rental unit. Why? Because all of these items fall under normal wear and tear based on multiple court rulings. I had left the apartment in good condition and also taken a full video walkthrough before leaving. They sent me a video as well that showed the exact same condition I left it in. If you do find an apartment, you need to keep in mind that you'll be losing a good chunk of your security deposit when you move out. Very frustrated that this soured an otherwise nice stay. As a 10-year renter at 6 different apartments I was surprised and frustrated by this business policy."

"I lived in Moda Newhouse for a year with my wife and we had a great experience. First of all, the office staff (Bianca, Brooke, and Alex) was always friendly and extremely helpful. We always felt very attended to and taken care of. The apartments themselves are nice. We had very few maintenance issues and when we did, they were taken care of quickly and with quality. We liked the dog wash as we got a puppy while we were living here. The location is great with Smith's grocery store right across the street and walking distance to Liberty park. I would definitely recommend living here."

"We recently moved out after living at Moda Newhouse for a year and had a very negative experience. It's somewhat cheaper than other "luxury" apartments nearby, but in retrospect I would not choose to live here again. 1. Our bike was stolen from the bike rack in the garage. The apartment manager showed us security footage which revealed two people who had broken through two secured doors in order to get to the garage. We understood that not much could be done about the bike, but we expressed concern that people could break in so easily and asked what would be done. Our concerns were dismissed. It's clear that management could care less about their tenants' wellbeing and safety. We also posted a sign alerting other residents of the theft and received a curt message telling us to take it down. 2. We also happened to run into police officers outside the building when another break-in occurred, but this information was never disseminated to residents. We feel that it is responsible practice to alert tenants when their building is broken into. 3. On move-out, we were charged a $110 cleaning fee which we were told is "standard" despite the fact that we had cleaned the apartment and left it in much better shape than when we arrived. I spent the whole first day after we moved in cleaning off dirty cabinets, floors, etc. 4. Windows don't open, so it gets very stuffy in the apartments. 5. Noisy with dogs. Walls are thin. 6. The hallways and stairwells smell like urine at baseline. Positives: - Location is great. Many grocery stores nearby and within walking distance of downtown, 9&9, liberty park, etc. - Parking is convenient (indoor garage vs outdoor) and reasonably priced. - Maintenance was quickly responsive to requests."