Maaco Auto Body Shop & Painting

"Completely broke my passenger door handle. I understand accidents happen, but they didn’t care to tell me. There’s a drip of dried paint by the taillight. Took about a month was quoted two weeks- so I would plan on that if you choose to go here. Other than that everything was fine."

"They asked me to leave a review, so here it goes. Go somewhere else. Paid for the best paint package, and this is the “best” they could match deep cherry metallic on my Jeep. Thought I could live with it, but it’s horrible and sticks out like a sore thumb. Came here almost two years ago and had them paint my E30 BMW, again paid for the most expensive paint job and they painted it the wrong color. Thought I would try them again, now I have confirmation they really can’t paint match."

"Maaco did a fantastic job with my Civic. The paint job was just as I expected, and its quality is phenomenal. There are a few mistakes here and there, such as a small strip between the inside corner of my mirror and some weather stripping that didn’t get painted, but you can only see it if you look at the right angle. No paint job is perfect, and I think Maaco did an outstanding job. I definitely recommend them if you are looking to have your car painted. They are highly professional, offer amazing quality, and all at a reasonable price that you won’t get elsewhere. The only reason I give four stars is because communication was lacking. When I dropped the vehicle off, they estimated it would take two weeks to be completed. I wasn’t able to pick it up until five weeks after I dropped it off, and they didn’t call and let me know about any delays or give me any updates. I had to call them to get that information. So not the greatest communication. But other than that, amazing shop, I definitely recommend them."

"As you can see from my before and after pictures, Maaco did a really great job. It looks TONS better. I can't afford a new truck in today's economy, and my truck has low miles for it's age, so they breathed new life into it. They were originally going to replace the top altogether with a junkyard top, but found the junkyard's was just as rusty, so they took it's windshield and replaced my rock-chipped one with it so it looks new too, at no extra charge. That was a sweet bonus. The only downside was they kept it for a little over 4 weeks. After all is said and done, I'm very happy with it."

"To Maaco in Sandy’s credit, they did throw up a lot of red flags during the process of painting my vehicle. Unfortunately, I was naïve enough to give them the benefit of the doubt because they had a 4.4 rating on Google. I will be happy if this review prevents someone from going through the same disaster I had to endure. Initial Quote I initially brought my car in to get a quote for paint. They went through the different paint options and total cost to get the job done. After hearing about my different choices, I went with the mid-level “preferred paint”. I was told if I stripped, sanded, and primed the car myself this service (with a 40% off coupon) would cost just under $800 after tax. I was told if I got it done by the end of the month (July) the turnaround time should be five business days. It sounded great, a much better alternative to buying a paint booth and doing it myself. I spent around 40 hours stripping, prepping, sanding, and priming the car for paint and brought it down to finish the job. The real quote This is where the red flags start popping up. I went in for him to give me the estimate and my $800 turned into additional “prep work” they would need to do get the car ready for painting. This is where $800 would suddenly be $2096. It was prepped down to a 300-grit sandpaper I really couldn’t believe it. I wasn’t given an explanation except it was something they had to do on all cars regardless of the prep work I did. I was left in a vulnerable spot where I couldn’t take the car anywhere else because it was in bare primer without bumpers, without decals, lights taped off and not fit to drive. I knew this and they knew it and really took advantage of me. My five days to completion also changed to a 16 days. I’m really glad this car was my secondary vehicle or that would have left me in another terrible situation. Pick Up After 16 days I went to pick up the vehicle, paid in full, and was asked to sign papers prior to me having the opportunity to see the work. I went outside and was immediately not happy with the paint work. I’m not expecting a masterpiece, I know this is Maaco, but this is bad (see quality below). I’m confident they did no prep work. What was really shocking is when I started the car, it was three times louder than when I dropped it off. I stopped the car and looked at my muffler which had the entire left side gashed wide open. I went back to say I wouldn’t take my car back damaged. This is when I was absolutely berated by four employees at once (including the owner) letting me know they did not do it. I just wanted them to pay for a new muffler. They stated they couldn’t have done it as and it was only driven to the paint booth and back. The owner told me this is why they are hesitant to take older cars. I called my muffler shop who offered a discount because the muffler was done a few weeks prior to dropping the car off at Maaco. They did agree to pay the $130 for a new muffler. Quality Prep work wasn’t done on the car as evidence of cracks, globs, over spray, and even areas where you can see primer below the paint as it wasn’t applied properly. On top of that they took the liberty to paint over chrome mirrors as well. Maaco corporate customer service I contacted customer service after words. After a long process with them they let me know Maaco corporate will not do anything. The individual locations are franchised and all refunds are at the discretion of the location. Would you guess they wouldn’t want to give me one. With that said because they are franchised I imagine some Maaco locations are good. This is not one of them."