La-Z-Boy Home Furnishings & Décor

"If you’re looking for the perfect recliner, Travis @ La-Z-Boy will help you find the perfect recliner specifically for your needs. I was impressed with how quickly he noticed which recliner would work best for me according to my height, my pain and how important the fabric felt. He found me the perfect recliners!!! I also enjoyed working with Cindy, their interior designer. She is great at putting together furniture to create a perfect look based on your needs and style. Before purchasing, she displays everything on a 3D computer so you can see exactly what it will look like in your home I recommend La-Z-Boy to anyone needing to furnish or remodel their home."

"I bought two swivel recliner chairs and I can’t sit in one because the seam folds over on the seat. The seam is so thick it presses on the back of my legs and puts them to sleep. The arms have an overhang and I keep breaking my fingernails. I have had an in-house technician come and tell me it needs to be reupholstered, he can see the problem. No callback after he came so I called customer care and they told me from the pictures everything looks fine. They suggested I have a virtual visit. The first thing this technician asked me was, is there an extra pad on top of the arms. So he could clearly see the problem with the overhang on the arms. He took lots of pictures and I used a ruler to show him the overhang on the arms and the bunch up fold over on the seat. The other problem with the chair is I was told we could add the glider but it only goes 180 degrees. Well mine only goes about 150. I have a 270 degree view. Also I have a problem with headrests that push my head forward and down. Now I am being told that adding the swivel will push the chair forward. In a way I’m glad the chair is pushed forward because if I recline it all the way, I feel like I’m falling out now. The chair we tried in the showroom didn’t feel anything like this chair. I called comfort care again today and was told both technicians said seams lay flat and nothing wrong with chair. I guess they agree with the customer but write a report to appease the company. Only thing they can or will do is put a wedge in a spring somewhere. Anyone want o but a chair real cheap. I can’t use it, my family can’t use it as a recliner, and I can’t use it to have a conversation or look at my view in my house. I feel I’ve been lied to through out the sale, trying to get repaired or exchanged for something else. The store doesn’t even have a manager. One comes in from another store, but I can’t even make an appointment to talk to him or her. I have bought custom chairs and recliners before. Never had a problem. I WILL NEVER EVER BUY FROM THIS COMPANY."

"My recent purchase at the Draper Lazy-Boy store was a great experience. Scott, the sales associate was knowledgeable, informative & patient as I navigated the process of finding the perfect recliner. He made me feel at ease & was a delight to work with. I would definitely recommend this store."

"J Trane was the first salesman to greet me. He is very friendly, personable and will listen to what you have to say. He listened to my facts of being 5’2” and seating of couches being way to deep for my sitting comfort. My sister who was with me just happened to sit in a beautiful leather double recliner couch. I sat down and the wealth of information that came forth from J concerning this piece of furniture was amazing!!!! He knew the ins and outs of the leather, the mechanics, the manufacturing, the guarantee. J is AWESOME!! Cindy, the interior decorator was just as AWESOME!! Very informative and talented as well. She did an awesome job helping me decorate my front room with her knowledge of colors complimenting each other.. Her 3D program lets you see how things will look in YOUR space. All in all J and Cindy are the best. I would highly recommend them to help with your furniture and decor."

"We went into La z Boy to sit in/try out a few rockers for our baby nursery and were very impressed! The “fit test” helps you to choose the right chair for your body, especially important for a nursery I’ll be spending a lot of time in. Our sales woman was so kind and helpful. We were able to customize our fabric and get it all ordered. I spent more than I initially wanted to, but after trying chairs at living spaces I knew the extra money to much more confort, higher quality, and a lifetime warranty on parts was worth it. Would recommend this store and the splurge!"