Alice Lane Home Collection

"I can not say enough about the customer service with Alice Lane… I placed my first order Sunday wanting it for a dinner party this Saturday and they are making it happen. I will be back to shop for me and my clients… so many beautiful things on their site. Thank you again"

"I live out of state and adore Alice Lane! They have the most unique and elegant décor pieces with amazing quality. I have learned so much about decorating and elevating my style from their podcasts, social media, and on-line events. I am hoping they open a store in Nashville or Chicago soon?? A girl can hope – Ha! The customer service (Emily) has been amazing with any questions I have about products and responds ASAP to emails. I can’t say enough about positive things about Alice Lane."

"I am located in Idaho and have admired Alice Lane on social media for years. I needed to update some rooms in my home and emailed Alice Lane out of the blue for some help. They paired me with Alyssa. She has helped me fall in love with my home again! The quality of the products I have received is fantastic. She has been very attentive to details and given my home a designers touch. I look forward to working with Alice Lane for future projects."

"The absolute worst customer service. After ordering the Lucca dining table last April, which was suppose to be delivered in August, then pushed to October, and finally I received it over a year later in May of 2023. It however, arrived without the base. After several attempts from myself to reach out to delivery company to track the order, and absolute no help from Alice Lane, the base is still missing. Alice Lane has been extremely difficult to get a hold of anyone in the online ordering department. I would caution anyone against ordering any large furniture items from this company!"

"Rating as 1-Star to get this bumped up. The delivery and return process for Alice Lane is terrible. They shipped my items outside of the timeframe listed on the website, and only after I sent emails inquiring about the status of my order twice. Example: the 2nd part of my order shipped out 2 weeks after I placed the order online and only after I made an email inquiry. When I initiated a return request on the website for some of the items, it remained pending for 6 days until I sent another email to follow up. After I sent out the return, I checked on the delivery of the item and found that it was stuck at the post office because the shipping label that they provided for me didn't cover the delivery and postage is due. So now someone from the company has to physically go to the post office to pay the additional $78 postage before it will be released to them. I used all of the original packaging materials and followed the return instructions to the letter. I've emailed the company and hopefully I hear back soon for a resolution. Beautiful items, but not worth the hassle."