GameStop 7105 Memorial Drive, Tulsa, OK 74133

"Gamestop shipped the wrong console, so naturally we called customer support. They told us to return to our local store for a return/replace so we go to this location per their instructions over the phone and the email says the same thing. The ‘assistant manager’ says they won’t honor customer service’s promise despite it being in writing and claim we are attempting to defraud the store. When asked for a manager the ‘assistant manager’ said they don’t have one…then he said they do but he’s just not there. Won’t provide a schedule to speak to said manager bc he doesn’t know when they’ll be in the store again. Then refuses to provide information for a GM or any higher management. Tells us to take it up with corporate customer service, who tells me that the store is in violation of corporate policy and they would be reported but that now we would have to ship the incorrect item back to the warehouse and get a replacement which will take an additional 2 weeks or more because this guy refused to do his job. Perfect example as to why this company was on the verge of bankruptcy so recently. If I could give 0 stars you bet I would. Absolutely abysmal customer service at all levels of this company"

"Store is pretty small, which isn't too unusual seeing it is inside of the mall, but I did like the selection of items despite being how small it was. Good place to stop for video games!"

"Solid job on the Tears of the Kingdom "midnight" launch! I don't pre-order much but I would again from this store. Better Hylian merchant than Beedle."

"** was months ago** Brought in a Switch but didn’t have all the parts needed to sell. Lady was very brisk & dismissive. Had little patience & when couldn’t sell it- dismissed my presence by turning around & working on something else. I was shocked. Then said I was missing X thing & nothing she could do. Sold it to someone in the parking lot as heading out"

"confused as to why the open sign is lit up, but the door is locked. and there’s a written note on the door that says “back in 15” pretty unprofessional. several people have been waiting apparently longer than 15. weird."