Aaron's 8705 North 117th East Avenue, Owasso, OK 74055

"No problem taking my money but then want to call me and tell me I have to come in because I was declined because they can’t verify I am me, even though I went through their verification process have an approval email sitting in my inbox with a set delivery date. Absolutely not. Give me my money back and I’ll take my business elsewhere."

"I love this place so clean and their set up looks amazing. Staff members will help with everything to make sure you walk away with household furniture needed."

"They have the most hateful people working for them. Customer service is a joke. They tell you they'll be there at 3 to pick up your mattress but don't show up till the next day. Then, instead of unzipping the cover that I was asked to leave on but got to keep, they tore into pieces and threw it on the ground. Never even told me they were coming to get it today and will not answer my phone calls when I call. I don't care how bad you need something, go somewhere else cause this place is a joke along with everyone who works there."

"HORRIBLE communication, and customer service. The night my husband and I went in to get our stuff we were told we would be the first stop in the morning for our delivery date 2WEEKS after we placed our order. I call the day before delivery to confirm and she tells us we are set for the evening delivery I explained we can’t do evening delivery’s and she basically told me her hands were tied she didn’t have a morning slot to put me in, she wasn’t sure what happened but “somehow your papers say evening delivery is best” I said no ma’am I watched her write morning was best. I called back today to see if I could get a time and she said ugh I’m not sure they will call you I explained again I needed to know a time to have someone here since I specifically said we couldn’t do evening delivery’s and then the truth unfolded, she said well I told your sells rep that she needed to call you last week and let you know we only do deliveries that way in the afternoons so I’m sorry you weren’t contacted. Do not only can she not take responsibility for her actions she can’t keep her stories straight. Refuse to do any more business with them!"

"I have been a customer with this Aaron's for 4-5 years and have paid items off. This location changes management and personnel more than any place I know. They call even if you've let them know when you are coming to make a payment. My husband has been very ill since last August and is terminal. I have been late on payments but have also paid late fees! I called last week, from the hospital, to let them know it would be Friday before I could pay....the mgr they have now, Maia, is the rudest person I have met in customer service in a very long time. I did file a complaint with customer service was supposed to receive a call back. 8 days later, after taking my pmt from my acct. 2 guys show up to pick up my bed. I did not let them take it and tried again to contact the district manager. You can't get a phone number from any of them! He did try to call me back when I was in the shower. I called right back and was told he would be gone until Wed now! I'm sure she will send someone tomorrow to pick it up.I did call the customer service back and have sent them my complaint number but have heard nothing. I guess its not important to them."