Best Buy

"Be prepared to get hit up if you need any help multiple times. Nice employees very knowledgeable guy we spoke with over home security cameras and systems. Appreciate the insight. Checkout easy. Inventory on items were a hit or miss."

"Seems you can't just walk through the store without 5 different employees asking if you need help with something. They say they are not on commission, but you definitely can't tell. Sometimes, people would like to be left to get what they came for. I will ask if I need help. Way too pushy... off-putting.. this is why I only shop at Best-Buy as a last resort."

"This store has the best staff. Every time I go there I am greeted at the door, enthusiastically. As I walk around there's always some one ready to offer to help me if I need. It's definitely my favorite store."

"So, last week I ordered an amp, an amp install kit and an interface converter (to connect the factory stereo to the amp). Around $500 in goods. I set the appointment to have the items installed in my car today. I got a call yesterday to confirm the appointment and at first he said he didn't see the items I'm having installed on my order history but then realizes it's because I haven't picked them up. I explained that there was no sense in me picking them up since I'm going to have them installed there. Then he says he found them, we're good for install. Cool. I show up to have it installed and the install tech brings the amp install kit and converter over with no amp. I ask about the amp and he says he doesn't see it in his system. So I check on my phone and somehow that order got sent to a different store. So I try to change the pickup location and it shows THIS store has it available for pickup in one hour so I switch the order real quick and tell him he should see it in his system. He does see it and goes to get the amp and comes back to tell me they don't have it in stock because their inventory is wrong. He has a smaller amp in his hand (half the size) saying they can install that one. I told him that's not the amp I ordered, I want the amp that I ordered installed. He then suggests that I go to the other store and pick it up and take it back over to this store. Excuse me, but how is it *my* problem that your inventory is incorrect? The proper thing to do would have been to say "We'll have your car ready at the scheduled time" (even though I told them they could have it all afternoon if needed) and find a way to get that amp sent to the store, not make it the customer's problem. At this point, I'm ready to cancel the appointment and return the items and find somewhere else to go. I start to walk up to the main desk and a guy stops me (presumably a manager) and tries to get me to change my mind, going to the counter to figure out what happened, having staff double check the inventory and such. After waiting for 10-15 more minutes (mind you, I'm on my lunch break), it's basically the same situation. We don't have the amp, but it's at this other store across town. Not one person stepped up and said "We'll get the amp here somehow and get it installed. Don't worry about it." It's a profoundly simple solution to a simple problem. As a result of this poor customer service, not only did I return over $500 worth of merchandise, but I also decided to not spend the additional $400 on a different speaker I had planned to buy and canceled my total tech membership which was literally set to renew in one week from today. Ultimately, this missed opportunity to demonstrate outstanding customer service has led to an immediate loss of over $1000 in revenue for Best Buy and a loss of future revenue from this now former customer."

""BUYER Beware" Bought a 40" Insignia Best Buy brand TV 6 years ago. The picture went out on it. I called the Best Buy Tech-Line. I asked if the Geek Squad did repairs. The answer was yes but, I would have to make an appointment. I told her how old the TV was and asked how much the cost would be. She said there would be no cost for it to be looked at if I had them repair it. I made the appointment. The Tulsa Hills Best Buy is the closest store, 92 miles one-way. 184 round trip from McAlester, OK. I travelled to the Tulsa Hills store at the appointed time. When I got to the counter the clerk and the manager laughed right in my face and told me they don't fix TV more than a year old, even if they do sell them. I left the store vowing to spread the word. "BUYER BEWARE.""