Country Inn & Suites by Radisson, West Valley City, UT 3422 Decker Lake Drive, West Valley City, UT 84119

"WE CHECKED IN MARCH 22ND,2024 AND THIS HOTEL WAS A TERRIBLE EXPERIENCE FROM THE RUDE GUY WHO CHECKED US IN HE WORKS THE PM SHIFT THAN TO THE NIGHT AUDIT HER NAME IS SIERRA SHE WAS VERY RUDE AS THEY CHECKED US INTO A ROOM WITH A CLOGGED TOILET THAT WOULD NOT FLUSH AT ALL THE WHOLE BATHROOM WAS FLOODED WE HAD CALLED TO LET THEM KNOW THE ISSUE AS TIRING AND LATE IT WAS AT NIGHT SHE SUGGESTED TWO OPTIONS SHE SPECIFICALLY TOLD ME AND MY FAMILY WELL YOU GUYS CAN STAY IN THAT ROOM WITH THE CLOGGED TOILET OR WE CAN MOVE YOU GUYS TO A DIFF ROOM FIRST OFF VERY UNPROFESSIONAL HOW SHE HANDLE THE SITUATION THE ROOM REEKED OF CIGARETTE SMELL AS WELL SO AFTER SHE MOVED US INTO A DIFF FLOOR AS WE WERE ON THE 2ND FLOOR WE WERE MOVED INTO A ROOM ON THE FIRST FLOOR AND THE PULL OUT SOFA WAS STAINED WITH THE SHEETS NOT CHANGED SO AS YOU CAN TELL THIS WAS A VERY BAD EXPERIENCE WE HAD THAN THE GIRL THAT WORKS FRONT DESK JANIE OR JAMIE HISPANIC GIRL WAS VERY VERY RUDE SHE WOULD LITERALLY HANG UP THE PHONE ON ME AFTER I ASKED HER IF I CAN SPEAK TO MANAGEMENT AS I WANTED TO EXPLAIN TO MANAGER ABOUT OUR STAY AND EXPERIENCE WE WERE HAVING TO DEAL WITH AND SHE WOULD KEEP HANG UP ON ME AND SHE CHECKED US OUT NO COPY OF MY RECEIPT SHE JUST HAD A REAL NASTY ATTITUDE ALL THE FRONT DESK STAFF DID NOT DO A GOOD JOB WITH AT LEAST MAKE THE GUEST FEEL COMFORTABLE IT WAS RUDE ALL AROUND I FINALLY SPOKE TO THE MANAGER 3 DAYS LATER AS FRONT DESK TOLD ME DAWN WAS UNAVAILABLE DUE TO BEING ON VACATION AND I HAD NO WAY TO SPEAK TO ANYONE ABOUT MY STAY WE HAD THERE SO IT WAS VERY FRUSTRATING I WOULD NEVER RECOMMEND ANYONE TO STAY HERE THE WAY THAT WE WERE TREATED AND MANAGEMENT TOLD US THAT SHE CANT HELP ME OUT DUE TO LISTEN TO HER STAFFS SIDE INSTEAD OF THE GUEST SO NEVER AGAIN WOULD WE PAY ANOTHER PENNY TO STAY HERE BY FAR THE WORST STAY EVER. NO PROBLEMS SOLVED ALL AROUND FOR THIS STAY."

"Clean and quiet hotel. There was a scent throughout the hotel, reminiscent of some type of tea, which I couldn't identify by name. They also offer complimentary shuttle service. I liked it."

"The people at the front lobby were nice and very helpful as for the rooms I stayed in room 308 the couch and chairs had stains on them. I don't mean like oh it's barely noticeable it's rather apparent. So just not the biggest fan the Chrystal inn next door is where I will be staying for now on."

"The front desk host Seirra was very helpful, welcoming and kind. She is the only reason why I would be coming back to this inn, give this pretty lady a raise. My wife and I loved her very much!!!"