Gerber Collision & Glass 8555 700 West, Sandy, UT 84070

"Awesome, I had my subaru repaired here. They did an amazing job. Gerber kept me informed the whole time. When I dropped it off, I was told it could be a month to complete, but they had it done in 2 weeks."

"I was referred here by my insurance after damaging the side of my car. Initially, I was pleased with the prompt service and constant updates during the repair process. However, shortly after getting my car back, the tire sensor for one of the fixed tires came on. They requested me to come in for a diagnostic check, and after the check, they assured me everything was fine. Unfortunately, the tire sensor was missing as they forgot to put it back in. While it wasn't the direct cause, having the sensor could have possibly given me a warning before the tire eventually popped. It was only when I had to get my tires replaced that I discovered the missing sensor, which led to unexpected expenses for replacing all four tires on my AWD vehicle. I reached out to them again, they informed me that they would give me a call back later in the day as the manager was currently unavailable. However, closer to closing time, I had not received any callback, and I had to reach out to them again myself for an update. They explained the estimator wouldn't return for a week to order the part. When I inquired about a rental car, they initially seemed unsure. However, they later assured me that they would contact my insurance the day I bring in my car for repairs to arrange a rental car. This situation has been quite frustrating, and I'm hopeful for a smoother resolution."

"I haven't had many experiences in my life where my personal vehicle has required body work, but recently, I did have a mishap that resulted in a badly crunched rear door on the driver side of my 2012 Jeep Patriot. I was skeptical when my insurance company informed me that the process would go more smoothly if I agreed to take my Jeep to the body shop they recommended. However, after reviewing local reviews for Gerber Collision & Glass, I found that their ratings were actually higher than either of the other two places I had been considering. I informed my insurance company of my decision, and they immediately made an appointment for me to take my Jeep in for repairs. Gerber is a very busy collision repair shop, and I did have to wait 2 to 3 weeks for my appointment to arrive. I was very nervous about taking my Jeep in, as I had taken really good care of it, felt bad about ruining the door, and was concerned that it would never look like new again. I needn't have worried! Everyone at Gerber seemed committed to making sure that my Jeep received the best possible service. I actually had an area of damage on the opposite side of my car from a slight mishap with a pole a few months earlier and asked whether they would be willing to give me a separate estimate on having that work completed, as I had not reported it to my insurance company at the time that it happened. They did not hesitate at all in giving me the separate estimate so I could have that work done at my own expense. After the initial assessment, I was advised on what I should expect as far as a timeline for hearing back from them with an estimate. I was stunned when they actually got back to me earlier than expected. The technician I spoke with explained everything they had done to check out the damage on both sides of my Jeep and gave me the estimate for what the self-pay portion would be. He also gave me a heads up that once they got further into the process, there might be more damaged uncovered that would result in additional charges, but assured me they would update me every step of the way. And then they actually did. I have never had a better customer service experience anywhere. Within only a couple of days, Gerber called to let me know that they had completed most of the work but had to order a special piece of trim on which the shipping was delayed. The technician told me that as soon as the trim came in, they would finish the body work and do all of the painting. He felt certain they would still be able to finish the job by the initial date they had given me for completion. And only a few days after that, they called to let me know that my Jeep was ready to pick up. The total cost was actually lower than the estimate, and this was one full week sooner than the projected finish date! The work Gerber did on my Jeep is absolutely beautiful! No one looking at it would suspect there had ever been a problem. I think they must have used some kind of magic in the painting; my Patriot is bright white, and you honestly can't tell the new paint from the old because they did such an incredible job of blending it. To sum up, I can't think of a single thing that Gerber could have done better. From the individuals working in the office to the technicians, every individual I met there seemed truly invested in their work. I am so glad that I listened to my insurance company and had Gerber do the restoration work on my Jeep. Although I hope I never need them in the future, I wouldn't even consider taking a vehicle of mine anywhere else for collision repair work."

"Mike and the team went above and beyond to help get my car taken care of after I was rear ended. The car looks amazing and they were professional, friendly, knowledgeable and were on top of the communication letting me know where my car was at in the process every step of the way. I would hands down recommend this location if you are looking for a repair, if I could give 6 stars, I would!"

"I hit road debris In my brand new Camry. My insurance company goes through Gerber so that’s where I went. It took a little over a month to get my car in but it was so worth it! They quoted me 3 weeks & called on day 4 to let me know my car was ready! They did an amazing job!! It looks as good as the day I drove her off the lot! Everyone was so friendly & I am so grateful for them! Customer for life!"