Karl Malone's Body & Paint

"Karl Malone's Body& Paint repaired my car door. It's exactly like it was before our accident. They were so kind and helpful the entire time. They even got our rental car back for us. The staff were great to work with."

"DO NOT bring your car here for repairs. About a year ago, I brought my 2023 4 runner for repairs to the emblem in the back, this piece is the rear door handle. The techs at this shop zipped tied their work. I took a year for the zip ties to break. I payed about $1600 for paint, repairs so I was very disappointed finding out that they did this to my car. Also I tried talking to their supervisor and he just apologized and didn’t really care. Do not bring your car here for repairs"

"i think they took the oil cap off on purpose although they had nothing to do with it - and left it like that.. reduced mpg to 15- 15.5 mpg. i heard the gluck gluck gluck sound and couldn’t quite put my finger on it. luckily no oil gushed out and i noticed it 230 miles later. of course they said it was probably at the last oil change somewhere else. i know the cap was on because before there was no gluck gluck gluck sound and the mileage efficiency was as 18.5 to 20 mpg. after i put the cap back on, gas mileage went from 15 -15.5 back up to 19 mpg. that’s evidence. A mechanic told me that dealer service do this often times because it could result in a check engine light warning upon which stupid consumers like me take the car back and they charge you for the diagnostic $250-$300 bucks and pit tye cap on and say they didn’t fond anything or the “other” oil changer forgot to put the cap on- it’s a retaliation method and a revenue source. i had my oil change done at All-Tech in Orem. Anyway, there is more to the body and mechanics work done by Karl Malone Toyota. the work looks ok I am happy about that, but their communication is very poor and price cost insurance collaboration is at best devious if not suspicious of fraud."

"First time using Karl Malone Collision but won't be the last. Nothing but a smooth experience. We worked with Dustin and he went above and beyond to take care of our vehicle. He was knowledgeable and efficient and had our truck repaired a week sooner than promised. Front office was friendly and helpful as well. An excellent customer service experience. That is a rare thing these days!!! Thank you for such a great job!"

"Best experience! Don't be afraid to bring your vehicle here if its not a Toyota. I've taken my Volkswagen here twice, and both times they have done an amazing job! Highly recommend asking for Dustin, he is very informative and has awesome customer service. They finished my repairs much quicker than I anticipated. Staff are all wonderful people."