Grease Monkey

"Great, fast, friendly service. In and out in under 15min for emissions testing. Conveniently located down the street from the DMV-Draper."

"Ive always loved grease monkey and have been going to various locations for years for routine oil changes. I dont want to leave a negative review especially since i realize ive never left a positive review for countless good interactions. However, I do want this to be addressed because the inspections can save people thousands in repairs down the road when they're actually done (and make grease monkey more money) In the past the tech would always show me my air filters even if they were clean. Which is something I've always appreciated about grease monkey. I've felt that there is a level of honesty there showing me the filter and saying it's still good rather then always trying to upsale. However, I recently moved and this location is closest to me so the last two times I've gotten my car serviced it's been at this location. Each time they haven't said anything about any filters or any findings on the 16 pt. inspection they do. My review is about my concern of whether or not they actually are doing the inspections. After I got home I thought there is no way my filters are still clean after they have gone through the mileage of at least two whole oil changes. (I don't remember if they were changed on the oil changes 3 changes ago but they definitely werent the two times i visited this location) So I pulled my engine air filter out and this attached picture is of how dirty it is. It makes you think what else are they really checking? Generally I do most of my car maintenence on my own, coolant changes, brake swaps, and other small things. Obviously I should add filters to that list since they take less then a minute to change and i can get them half price delivered right to my doorstep. I've never found the hassle and cleanup of doing an oil change and properly disposing of the oil worth the small amount you save. Pairing convenience with preventative inspections I've always felt the better value is to get it done somewhere. Unfortunately I'm concerned that this location isn't actually doing the inspections. To be clear - I'm not upset that they didn't try to upsale the filters - I'm concerned that they aren't actually checking these things. They marked both filters good on the inspection section of the receipt when clearly they aren't. What else did they not really check on the inspection? I also asked for a tire rotation and the person ringing me up said they did it, but I don't really know if they did do it. It doesn't show it anywhere on my receipt and i definitely wasnt charged for one, but there isnt anything showing it was done. If I needed to warranty my tires, the tire place is going to want to see proof that I rotated them on schedule. So now what do I do? I'll probably continue to give grease monkey my business but it won't be this location."

"I want to thank the team at Grease Monkey located in Draper, Utah for their excellent customer service that I received today. I took my vehicle in to get an oil change and an emissions test. They were friendly, communicative, and very quick! I appreciate the customer-focus and teamwork they exhibited. Keep up the great work!"

"Thank you for getting us in on labor day weekend it really means that you fit us in after a long drive. Friendly service on the phone and very fast and efficient service for a transmission fill up."