Tim Dahle Nissan Southtowne Parts Department

"I had a vehicle purchased from them and after two months the engine light turned on. They charge me to fix that issue but then the same error happened again. And now they are asking me to pay more to fix the same issue. The difference in their attitude when you buy the vehicle from them versus when you are trying to hold them responsible for the fix they made is like night and day. I do not recommend this place."

"I scheduled to have a recall repair done and when I arrived for the appointment they said they didn’t have time. They also sell poor quality Michelin tires that wear out in a year with a useless “warranty”. They recommend different tires and after waiting 5 hours with no word they said the other tires were actually out of stock but asked me to pay for the alternate tires that day so they could order them…"

"I'm updating a prior review. I had praise for them, but after an accident while having GAP coverage through Tim Dahle Nissan in Southtown. Their failure to send us the proper forms upon request, and the rather unfavorable deal we got on the car anyways. Tim Dahle has put my family in a financial bind for an outstanding balance ON THE INTEREST of the vehicle that I had paid well above extra coverage on everything we could. Do not buy or shop at Tim Dahle. Their 75k miles warranty deal was denied over less than 75 miles. But they were eager to sell me MORE warranty coverage instead. Shady and scumy. Shop elsewhere and save yourself the hassle"

"I seldom take the time to write negative reviews as I would rather spend my time focusing on the positive. But this establishment has sunk so low in my opinion that I will now make it a point to tell all who will listen to stay away! I have never encountered a more dishonest and deceitful automotive service/repair shop in my nearly 50 years of life. This establishment has left me utterly disappointed and frustrated, and I feel compelled to share my experience to save others from falling into the same trap. Our vehicle had safety recall work. Our visit should have cost us nothing but our time. But they repeatedly applied high pressure sales tactics to my wife, attempting to use fear and pressure for unnecessary upsales. It's truly disheartening to see a business stoop to such unethical practices to make a quick buck. They tried and tried to talk her into thousands of dollars of work! My wife even got a followup sales call a couple days after our visit basically saying their staff was calling to check because they were so concerned for vehicle reliability because we she not spend thousands of dollars for fluid flushes etc that that wanted to call to see if she was OK. Well guess what. We have actually noticed something wrong with our vehicle after it was in their shop. But no surprise, as soon as we mentioned that the upsale calls and texts stopped, and our calls for them to address this issue are not being returned. Even after turning down all of the upsales and getting no support on one of their past repairs that was not functioning correctly, we got charged over a hundred dollar diagnostic fee. What? the local garage I use does not do this to me. Furthermore, their shop rate is absurdly high. Do yourself a favor and find a local garage with a more modest hourly shop rate. It will save you a great deal of $ for any service or repair. I also need to mention their complete disregard for honoring past work. They conveniently "forget" the services they've previously provided while the vehicle was under manufacture warranty, leaving us to question whether they are deliberately trying to double-charge for the same work or simply lack proper record-keeping. Either way, it's an unacceptable way to treat customers. We also experiences a complete lack of dependability for timelines /completion causing us to leave the vehicle overnight for warranty work even after having made an appointment. In conclusion, I strongly advise everyone to steer clear of this automotive service/repair shop. Save yourself the headache, the frustration, and the hard-earned money that they are all too eager to take from you. There are reputable and trustworthy establishments out there that value their customers and their integrity – sadly, this shop is not one of them. Don't make the same mistake I did by giving them your business. Even the 'free' factory recall kind."

"Typical car repair shop that screws you over and tells you one price and when you get the total bill it’s triple what they originally quoted you. They say there’s a line even if you have an appointment and charge you for more time that the labor actually costs. Won’t be back. Even if it’s a car you purchase from them, they don’t help you out with warranty’s or if a repair that they do fails, they don’t take any responsibility for their employees. I literally had a guy tell me “well it’s not perfect but it’s the best i could do” only to have the repair on my hood latch break a month later. When i took it back in they didn’t honor their work. Check every little thing before you drive it off the lot because if you buy it with something wrong it’s not their problem"