Riverton Chevrolet Service

"Had a problem with my GMC and after dealing with Provo GMC three different times decided to call Riverton Chevrolet and talk to Carla. She was very helpful. Got me right in and took care of the problem quickly and efficiently. I highly recommend the team at Riverton Chevrolet service and especially Carla!"

"We had a very unfortunate experience at this dealership. We took our truck in for some standard maintenance. At the time, they told us that the glow plugs need to be replaced but were pretty stuck. We were told "we can take them out but it COULD get more expensive if one breaks". Nobody discussed any potential costs that could arise from this. The part did break, and they hit us with a whopping $12-15k repair bill (2 days before Christmas) and their service guy telling us "there's no way you could have known it would be that much." Their service manager was unwilling to offer any discounts or help with this. We were told by another employee that maybe we should sell the truck for parts. Thankfully we were able to find a legitimate shop very close who fixed the entire thing for under $1500 total. I don't think their service department even tried to get our glow plugs out. Avoid them for service if you can. Their sales team is great!"

"Lesa and Ron have always been so helpful every time I walk through the door! They have always called and communicated with updates as soon as they get them. Been very straight forward with what me to be expected and even when I expect they help me any way they can. Thank you! I’ll be back with some donuts!"

"Place was easy to find and colby took care of us during our wait there offering us refreshment and even food while waiting to be financed. Able to find the perfect vehicle for our needs we are happy with riveston chevrolet"

"Very unpleasant experience while getting a vehicle serviced at this dealership. The service receptionist was unfathomable rude and unprofessional, she should be expelled from her position at this location. She was comically crass and *very* audibly laughed when she discovered my warranty didn’t cover a repair. Additionally, when she explained the warranty coverage, she basically shouted it so the entire service department can hear it like a form of social harassment or humiliation. This is the second time I’ve interacted with this person and it was much more severe the second time. Hopefully few Chevrolet customers have to interact with this person and there surreal antics; and if so, they probably wound not want to visit this location again. Because of this terrible experience, I will NEVER come to or purchase any services or items from this dealership ever again. Update 1 (15 minutes after leaving) I just looked over the car and the charge port door is complete missing; additionally, the door mechanism is broken. When I arrived at the dealer for service, the door was intact and functional. I’m reaching out to the service department now to see if this conflict can be remedied. Update 2 I called both the service department and the service manager, Troy Francis. I was able to get a hold of the service department; however, Troy was unavailable at the moment so I left a message. A service department member informed me that I should return to the dealership so they can assess the damage. When I arrived they looked over this door and said they would order a new part and replace it free of charge. Furthermore, the said they would call me to reschedule another time to come in and install the part. I must note that the review score is based off of the negative interactions I've had with the aforementioned service receptionist and other service technicians/managers/receptionists and the accidental removal and breakage of the door, not the warranty coverage of my vehicle. Update 3 (3 hours after leaving) I received a follow up phone call from the service manager, Troy Francis, regarding my experience at the service department. We discussed my interactions with the previously mentioned service receptionist and if there was anything that can be done to improve my visit and Google review. I told him about the crude and strangely combative behavior of his employee and how the rest of the service at his department was for the most part, fine. He informed me that he would speak to the service receptionist and that for future services with the department I would not have to interact with her as the point of contact. Update 4 (3 days after leaving) I arrived at the dealership and they installed the new part. I didn't interact with the aforementioned service receptionist and service was fairly quick. Update 5 (5 minutes after leaving the 2nd time) I looked at the charge port door and notice the trim piece around the charge port door was missing, so I drove back to the dealership. Unfortunately, when I arrived the aforementioned service receptionist was there and I had to explain to her the situation. Again, she was rather combative. She informed me that the trim piece probably wasn't there when arrived there that afternoon or that it wasn't included with my car's model year, blaming me for the car's absent trim piece. I showed her a picture of the trim piece and she reluctantly had one of the service technicians take the car back and look at it; once again, it was a very cacophonous experience. Unsurprisingly, the service technician who installed the part earlier discovered that he simple didn't install the trim piece. After the part was reinstalled, I took delivery of the car and left. 2020 Update The rude receptionist from before isn't there anymore; however, the individuals I briefly spoke with were also rude and combative, consequently, this just must be the company culture there. There's a reason why their schedule is so open there, no one wants to visit this location. Consequently, I won't be visiting this location ever again."