Leslie's

"They always have what we need even if we have to go to a different location. People are not snobby there either like some other pool places we have been."

"SCOTT..I placed an online order then went to the store to pick it up. One of the items wasn't ready. I went out of town and it arrived in store. The plan was to pick it up the weekend after we returned......no biggie it's the size of a bottle of eye drops and PAID FOR. Received a call from SCOTT saying it was ready and "they" were going to have him put it back on the shelf (where it never was). I told him I had been out of town and it was paid for so I'd be coming to pick it up. "Perhaps today then", he replied "you should have received an email about this". I WAS OUT OF TOWN FOR 10 DAYS! It wasn't my fault the small bottle that was a part of my order wasn't available in-store and it arrived after I left town. Everyone else is great there, but Scott seems to have a pattern of a BAD and condescending attitude toward the clients of this location. I was going to drop it until i saw some of his other complaints; I'll seek my pool supplies and help elsewhere if I have to deal with him. The 2-star could have been a 5 had he not been an employee."

"Super knowledgeable staff, very helpful! Saved me tons of money, but they're really good, so they are also quite busy!! Smaller locations have limited stock on hand, but their app makes ordering stuff and keeping track of water tests super easy!"

"If I could give less than one star I would. Paid them over $100 to come out and give me a quote for new pump, filter, and valve install. The next day I went into the store to purchase and the price goes up $300. In one day. And for that price I get a smaller pump and valve. Spend multiple hours in the store while the “manager” Scott is on the phone trying to get “approval” to sell me the install for the quotes price. Once that happens I have to have the filter delivered to my house since its “special order”. Once I get it I’m told to call the store to get the install scheduled. Called the store to schedule the install. And it takes two weeks for them to set it up. They call me on Friday and tell me they could install the next day on Saturday. I wait the 4 of the 5 hour window before I call and now it’s not getting installed for four more days. My family and I came home two days early for this to get done. Went into the store today to find out what happened and the “manager” Scott says I shouldn’t have come home early for the install that I should’ve made them wait. WTH. my pool has been without a pump for almost a month waiting on this. I need it done. Then find out because I’m in the store that the pump they sold me is $320 less now and Scott won’t give me that price. I would stay as far away as you can from this store. Nothing but problems from a store without a manager."

"The place is well stocked and very clean. They weren't very friendly and seemed like the associate that helped us didn't want to answer questions. He was very dry and basically rude. We had our pool water tested and he gave us a printout showing the levels and recommended a bunch of expensive products to buy. He really wouldn't explain the facts. I guess they don't stock that many parts for above ground pools because everything I need like a simple inlet valve isn't there. After comparing how overpriced they are I'll be returning the things I purchased."