Revere Health Orthopedics - Provo

"Had an appointment to get my knee looked at. Showed up when my appointment was and was quickly admitted to a room. Sat there for over an hour, just waiting. Talked to the doctor less than 10 minutes, then he ordered an MRI. My time is valuable, if the doctor is too busy to see me I would appreciate it if they would say so."

"Had a somewhat difficult procedure done by Dr. Carlson last week. Can’t say the outcome yet, it’s only been 4 days, but the whole thing went off incredibly smooth. He did a fantastic job setting recovery expectations, return to sport statistics, and it’s easy to see he takes pride in good patient outcomes, which IMO is priority #1. Highly recommend this outfit for your sports med needs."

"Love the Dr we see but when you schedule an appt at 3:30 and at 5 pm you're still waiting on the room to be seen, there's a problem."

"My wife was a patient here since 2019. She had a knee replacement in 2020. In November her knee began experiencing severe pain and even though she had no insurance we decided she needed to be seen and scheduled an appointment planning on paying out of pocket. We were told an office visit would be "between $50 and $1000 depending on what the doctor does and you will have to pay $100 at the time of service." I confirmed that we would be able to recieve an itemize bill at the tike of service showing the total we owed. After being seen and paying $100 we were sent to billing and told we could get an itemized bill there. Billing told us that wouldn't be possible until after the appointment went through coding which would take up to a week. A month later we still had not recieved any bill showing if we owed anything or if the appointment had been less than what we paid. When we called the billing department we were told it still hadn't gone through coding (meaning a doctor hadn't filed appropriate paperwork for a month) and that they would contact the office to see what was going on but that it would take up to another two weeks before they had an answer. The agent who took our call continued to interrupt us and was rude and ultimately ended the call before we could explain our concerns. When we called back and requested a supervisor the same agent again repeatedly interrupted and refused to get any one else to help. When they finally did the person claiming to be a supervisor accused us of yelling, being rude, and refused to listen when we tried to explain that while we may have spoken louder that is what naturally happens when you interrupt someone repeatedly. She then threatened to terminate services for my wife. Less than a week later we recieved a termination of services letter. We are now another 2 weeks beyond that and still have not recieved anything detailing what we paid for or what we possibly owe."

"Dr. Kevin Christensen is absolutely fantastic. I felt seen and heard talking to him, and he explained everything very clearly. No sugar coating, very honest, and worked to find a solution that is right for me. The staff is incredibly friendly (Abby helped me out, she's great! So are all the other gals there!) And they absolutely made my day and helped me feel like more than just another patient. 10/10, would recommend!!!"