Bountiful Family Medicine

390 North Main Street, Bountiful, UT 84010

"Dr. Ashley Kernan is the BEST doctor! She's very understanding and listens to my concerns. She takes time with me to help me understand my health issues. She is quick to email me back if I have a question. I really appreciate that! The family medicine clinic is amazing! I’ve never had to wait more than a few minutes when I arrive for my appointment. Alexis, the medical nurse, is the greatest and so helpful! Carlee, the receptionist is fantastic! I highly recommend this office! I am so grateful for the care I receive!"

"Had an appointment scheduled with a doctor here for over a month to establish care. Just got a call today that my appointment is canceled because the doctor doesn’t want to see new patients a week before my scheduled appointment. I feel like if I had already made the new patient appointment they can’t just cancel it. They invited me to reschedule with a provider who is new within the past month….front office person I talked to said they arn’t very good on the phone….. not a great image of your practice."

"I have used this clinic for years, I am fed up with the poor service and the billing issues. I receive bills for months and months after a simple doctors visit it seems like they can never sort it out with my insurance correctly. And frankly I have not been impressed with the care I have received. I love the pharmacy downstairs, but I am changing clinics. Receptionists, need some real improvement (one star)."

"Dr. Kasteler is a great doctor and I have been going to him since I was a child. Again, Kasteler is AMAZING but . . . . .The office staff is absolutely horrible (especially the front desk workers). Every time my wife or I have called, or been there in person, they are cold, rude, and simply just don't care about anyone. Trying to make an appointment is IMPOSSIBLE even if you are sick and need to be seen within 24-48 hours, they simply just don't care to help you out. It's sad to say but if I (or others) cant make an appointment to be seen by my own doctor, we will take our family some where else."

"Wait times are long, appointments are hard to get; however the most important part of any clinic is the staff that works there and the staff that works there are amazing. They listen to what you have to say and give good feedback. The building is extremely clean and well maintained as well. The exam room's equipment is neatly organized and the room itself is extremely clean and free of clutter. The doctor was very helpful and really fluid in his answers to my questions."