Children, Youth, and Family Outpatient Services | Valley Behavioral Health 3737 West 4100 South, West Valley City, UT 84120

"Incredibly unprofessional. Staff seems to work hard but whomever is in charge does not know how to run a treatment center. If you want a positive experience through a difficult time, I recommend you do not come here."

"I've been through some hefty trauma growing up. I have heard voices for most of my life and there, my traumatic experiences not only were dismissed and invalidated, but I was heavily misdiagnosed. Ive left the state at the end of last year and March this year I was diagnosed with DID, something my therapist at the time I came here to Valley "didn't believe in" and now that I know I actually have a trauma based dissociative disorder, I have whole identities and people who share my body (24 of us in all in fact) who can all say that this place made us feel worse and not better. Other than my therapist at the time, everyone else I met were awesome and actually were great people, so I'm being generous for them."

"So i would advise you to stay AWAY from this company they have horrible customer service etc. I went there thinking they care about there patients.. i just wanted to go in and check out the place and make sure i was comfortable first because i've never been to a therapist before. The lady at the front desk was very rude and not helpful at all she explained to me that there would not be a charge and if there was a charge it wouldn't be until you actually see the therapist well this was just my first appointment and it was an intake appointment and i didnt even have any information on what type of appointment it was..i didnt know it was even an intake appointment until i got there! I thought i was going to check things out first and make sure i was comfortable first!! I got there and it was a complete joke the ladies at the front looked frazzled and upset and just frustrated and thy were so rude for someone who works with mental ill patients that is not how you treat them at all. So fast forward to yesterday and i got a bill for $122 after i was told that the first appointment after i was told there was no charge...Im so frustrated and annoyed with this company!! When i made the appointment they made the appointment at the wrong place when i specifically told them i wanted the West Valley Location it was just a headache to begin with and all of this misinformation its ridiculous!!! i did not have an appointment and i was NOT told that it was an actuall appointment until i got there then i asked them about the charge etc because i didn't have insurance at the time and they flat out lied to me!! I called the billing department yesterday and spoke with management but the manager ONCE AGAIN had an attitude and wasnt very helpful ive contacted the CEO of the company just so i can be heard they act like your retarded just because you want to be mentally healthy!!! I will be reaching back out but if i dont hear anything i will be reporting this issue to higher authority if i need to cause this is not how you treat your paients or prospect patients iam so upset and no one in that company seems to care! So just so everyone knows not to go to VALLEY MENTAL HEALTH they are the worst and they have the WORST customer service EVER!!"

"There reception are rude and they don't listen and then they sit there threatened you in the in process. Is that how they treat patients that has mental illness by threats and intimidation by not listening to us. We have rights to be treat like any normal people that walk in there. Not like a piece of trash and like these reception that sit behind that desk that check us in. Just remember we have feelings too. Just like anybody else. I will end here I hope when people read this they will have a voice to speak out for us disability people that had right be respected as other people that is normal."

"My therapist is always late and never as early appointments. My therapist calls me patiances because I will wait, there has been times where I want to get up and walk out and leave. I stopped seeing the nurse. I didn't feel safe and comfortable seeing the nurse there."