Ogden Clinic | Medical Weight Loss

"I was referred to Dr. Rigby, told I need my intake paperwork done BEFORE the appointment and arrive on time or they will cancel the appointment and charge me $50.00. I was on time for my appointment with my paperwork COMPLETED. The nurse took me back and did the weight scale portion then took me to the exam room where I sat for OVER AN HOUR waiting for Dr. Rigby. I went out to use the restroom and see if the doctor was ever going to get to me. The nurse said he was on a call and would be available in about 10 minutes. I had also been fasting for now almost 13 hours as they told me to fast before my appointment. When he finally came in we talked about the results from the weight scan, prescribed some medications, ordered blood work, and the appointment was done. There was no need to fast. Now to today March 14th, again after multiple texts and emails to be on time or cancel with at least 48 hours prior notice or I would be charged a $50.00 fee, I was texted early in the morning to be offered the chance to do the appointment via televisit to which I accepted. They called and got my co-pay really quickly but I sat in the televisit screen for over an hour and 15 minutes. I sent messages asking when Dr. Rigby would be available to no reply, just the screen saying "Dr. Rigby is available and will be on the call soon". This is completely UNACCEPTABLE. I know a Dr's time is important but so are the patients!!! If the Dr cannot work appointments timely then he needs to have his appointments scheduled out better to have enough time between and for each patient!!! I ended up hanging up and calling the receptionist to notify I am canceling today's appointment and WILL NOT pay the $50.00 cancelation fee as I was on time but the doctor wasn't. I have rescheduled ALL my appointments with a different doctor. I either want the co-pay I made today back or credited toward my next appointment. This has been an UNACCEPTABLE experience, if you are gonna repeat over and over to be on time or be charged a late/cancelation fee, then the same should be applied to the doctor. One time making your patient wait that long, especially without updates unless the patient asks is bad enough, but twice in a row is the limit. I am thoroughly DISGUSTED and will never recommend Dr. Rigby to anyone!!!"

"I've been going to this clinic for awhile now and have really liked all the docs and PAs. They did have a lot of turnover with PAs for awhile hopefully that has calmed down. I see Heather Roberts she listens great and has really been helpful about the hormone process of weight loss. My biggest complaint about this office is posted all over is signs about treating the staff with respect. Which I work in Healthcare I couldn't agree more. But the front desk barely greets you or looks up from their phone or computers. Only thing they do show any enthusiasm for is getting your copay. I asked if PA Roberts was timely and he didn't even bother responding. The docs and PAs are wonderful but front desk needs some serious customer service training. How about practicing what they preach? Treat the patients human. If my PA leaves again I'm going elsewhere. There's other options. Rude disinterested front desk."

"The first visit with Heather went great, but the value soon disappeared. I was surprised how well they listen, how many options they consider letting patients choose their path while also being candid about potential issues, as well as their respect and creativity to help stay within my self-pay budget, etc. On my second visit I did not feel anything important was done or discussed, and the clinic raised the monthly compounded semaglutide price they offered with a partner pharmacy an increase of $115 over their previous price. Clinics have their own favorite compounding pharmacies (which have their own fees) and sometimes charge markups. This seemed like a big markup. That's when I started shopping around and found a provider that was even cheaper than what I was paying before the markup. Now, elsewhere, I pay under $300 a month including the average cost of doctor visits, fees, and semaglutide."

"I have been so impressed with Dr. Rigby and his staff. They are pleasant and professional. I have learned so much about my body type and how I can improve it. For years have been told that my thyroid and hormone levels are normal. Dr. Rigby has done an extensive work up and I have found that my thyroid and hormone levels are non- existent. He is helping my body to start to function again. For the first time in years I have hope and am starting to have the energy that I desire. If you are frustrated about not being able to lose weight. I highly recommend Dr. Rigby and his office staff."

"I love this clinic, Dr. Rigby, and his team. They truly have my best interest and are working hard to help me manage my weight loss and meet my goals. Everyone is so friendly and eager o help with any need I may have. I highly recommend Dr. Rigby and his team."