Tanner Clinic - Layton Antelope Building B

"Can't think of a worse experience I've had with a medical clinic. Dr. Giovanniello was extremely rude and condescending to me. I made the 30 minute drive based on a recommendation from a friend about how Dr. G was "the best of the best." I did not see that at all. I'd say he is, without rival, the worst of the worst. He entered the room nearly 30 minutes late with a demeanor that reeked of "I don't want to be here and I don't want to deal with you." I started describing my symptoms and he said he "didn't have time for that" and could I just skip ahead to the few most important things? He said appointments should take 15 minutes. I asked if there was any way I could get some sort of treatment today, and he told me "absolutely not, you'd have to schedule that," which directly contradicted what I was told on the phone. He said he "highly doubted" that's what I was told. I told him finances were hard and I couldn't afford an MRI at the moment. He jargoned his way through a few minutes of medical terminology, and told me to just get an MRI. Everything about this appointment was awful and degrading. His body language, his tone, and his gestures were all so condescending and smug. I started tearing up, saying I was frustrated and just wanted some help, and he told me it seemed like I was "angry" and not to take it out on him because he doesn't "deal with angry people." Save your money and time and go somewhere else. I can assure you I would have had a better time had I stayed home and lit $100 bills on fire."

"The entire experience with Tanner Clinic has been horrible. I disliked the fact that, as someone else also expressed, they don't dedicate time to you. Besides that, I'm still dealing with them after two months to bill the insurance because, for some reason, they are sending me the bill without billing them first. I provided the insurance information twice and notified them about their mistake. They promised to fix it, but to this date, they haven't, and my insurance hasn't even received the claim from them."

"Tanner Clinic is too large to receive personalized care. Whether your simply trying to schedule and appointment or have a conversation with “your team” be prepared for frustration. I went through 4 different people just to schedule an appointment because they don’t take phone calls they route you into one of those beautiful little computer helpers that doesn’t really have an option that matches your needs; then once you finally get someone on the line, you’re frustrated and their give a damn is 100% broke when it comes to all patients, so they rudely get six words from you at which point they as quickly as possible decide that they can’t help you and zip you off to another incorrect person. This is my experience all four times over 7 months. Calling my PCP to get a different referral. No care is better than this care."

"Every time I come here to the OB clinic, I have a bad experience with the front desk staff. Whether it is just plain rudeness or the giving of false information. Yesterday I called to see if I could walk in to get a simple depo shot. I had realized my regular provider was not in the office, and told them that. They said that because it’s important to get that every 3 months and not be late, it wouldn’t be a problem and I would be able to walk in and see someone else no problem. So today I walked in, and of course that was all not true. The lady at the front desk immediately proceeds to tell me that it was MY mistake to come in on a day that my provider wasn’t there and that they couldn’t see me. I was very disappointed in the service I received today. This was not the first time an interaction like this has happened. If it happens again I may consider finding a new provider/facility."

"I had a great experience seeing my provider. The low star review comes after when I recieved a bill that I had a question about. After calling multiple times and being left on hold for 10+ minutes each time, I tried emailing. Sent two emails, one to patient accounts and another to the patient advocate. Have not recieved any response whatsoever. It seems they're either way understaffed or they don't care about their patients."