Keys For Hope, PLLC 14020 North Western Avenue, Edmond, OK 73013

"When we had attended the evaluation appointment, it went well. I had met Dr. Trower who was kind for the entire interaction. When it had came time for the bill, I noticed the insurance was not applied. I had called my insurance but they told me I needed to call Dr. Trower that she was supposed to file it with my insurance but had not. I wasn’t too worried about it, I figured it would be a simple fix. When I called, I had explained the situation and she was confusingly rude. She said she had filed it with the insurance and I suggested that maybe a number or letter could’ve been put it wrong and asked if she could look. She said she could not and that I needed to contact my insurance. I call my insurance who insist that she needs to resubmit it. I inform her of this and she again was rude with me. At that point I felt I was getting the run around and so my insurance decided to contact her themselves. To which she lied and told them I accused her of fraudulent activity?? I never made claims like that. I remained cordial as we had a good interaction to begin with. I didn’t appreciate the unnecessary lie. I didn’t understand how that would’ve helped her case anyway? When emailing her to get clarification on why this was said, she apologized. Long story short, insurance contacted me to tell me she was not cooperating and a few days later she emails me to find a different provider as if any of this was my doing. I was disappointed in this practice."

"My experience with Dr. Reeves and Keys For Hope, PLLC was 5 star! I chose Dr. Reeves to do a psycho-educational evaluation for my daughter. We were able to be seen by Dr. Reeves in less than a week after contacting her ofice. The evaluation took place at her business address in an environment that was welcoming and felt/looked much like being at home as opposed to a typical office atmosphere. The results and write up were completed within two days after the evaluation. The tests that Dr. Reeves chose to administer were very beneficial in helping my family, her school personnel, and employer to make necessary modifications and accomodations that will help my daughter to experience success in every area of her life-personal, social, emotional, and academically. I highly reccommend Dr. Reeves services!"