CVS Pharmacy

"So I’m leaving this review after multiple negative experiences. The top two include: 1. the pharmacy tech sending me to another CVS because he said our prescription was sent there. I got there and it wasn’t. Anyway, an hour after the original conversation, he confirmed that the prescription was in fact sent to the original CVS. In total almost 2 hours of my day was wasted. 2. My doctors sent multiple prescriptions Tue around 6 pm. It is 2 pm the next day and according to the pharmacist my medication is still not ready. I’m bedridden with pneumonia almost 24 hours after my prescription was sent. I won’t be using this pharmacy again."

"The pharmacist went out of her way to be pointlessly rude. I'm trying to find a pharmacy that can fill a prescription that is in short supply. The pharmacist was apparently the only person working when I called. Not answering the phone would have been fine, or briefly checking whether my prescription can be filled and then getting off the phone. Instead, the pharmacist took extra time to make snippy remarks about everything I said, from explaining that I'm calling to ask about a transfer because of the shortage to asking if they can fill my prescription. She also let me know there was an order in stock that *might* contain my medication, but that she wasn't going to check it any time soon because she was far too busy for that and that she had to get off the phone to fill prescriptions. I get it. It's a bad day. I'm having a bad day, too. The shortage means I've been without my medication for days, which makes me feel ill and makes it harder to do basic life tasks, like calling every pharmacy in town. But I wasn't rude or snippy, and I didn't blame the pharmacist (even when she let me know the medication could potentially be there but she wasn't willing to check). I'm not sure why she needed to take her bad day out on me."

"Annette the Pharmacist was rude. Actually, I'd say, she was racist. She kept instructing the pharm tech to move on to the next person. Didn't matter that we had all info. needed to process. And that the pharm tech needed her help entering data correctly. Annette called up a tall White man that was at the end of the line, chatting it up, leaving the Asian customer that was next in line, waiting. She also told a Latin man to wait & didn't return. Annette was truly disgusting. Worst customer service. Giving this Target CVS a 1 star for the nice pharm tech."

"The pharmacist is so rude at this location. I dread having to call or pick up a prescription for my daughter. The pharmacist gets upset when I can’t make sense of her questions that are not clear. She will ask vague questions in a short tone of voice, and when I try to clarify, she becomes more upset. For example, the pharmacist will interrupt me by asking, “what is this for”? After painfully clarifying with her, she meant to ask for the name of the prescribed patient so she can move forward with her search in the system. It can be very simple answers that she is looking for, but she cannot articulate or express herself very well, then takes her frustration of her weakness out on the customer. It’s not just her verbal communication skills that are lacking… When picking up a prescription, her gestures and body language suggest she’s upset with the flapping of her hands and yelling out “I don’t know”. I kindly suggest the pharmacist is provided with more support as it’s awful to interact with her – she is so mean. I have tried to avoid this, but I will have to find a different location."