Costco Pharmacy,

11100 S Auto Mall Dr, Sandy, UT 84070, United States

"I’m hopeful that I’ll be able to revise this to a 5 star rating soon as customer service continues to improve. I’ve had some really good experiences here."

"I spend about $300 a month at this pharmacy. Every month I have to call to refill one of the prescriptions because somehow it got off the automated service and nobody is able to help me get back on it. They typically tell me they’ll place the order which will be ready a certain day, but then it’s not, so I have to get a partial refill and return a few days later to get the rest. They are very fast once you do get up to check out though, and their prices are better than anywhere else."

"They keep Refusing to acknowledge receipt of refill requests from Dr, even when their computers send the Dr. Confirmation it was Received. Rude cashier. They keep Shorting my medications and Charging the Full amount, then when they have the rest, Charge the full amount Again. Now I Have to Switch to a pharmacy Not in my area because of Their Incompetence."

"Every time I call to renew my daughters prescription I get a different story from the techs who answer the phone. She has a prescription for a controlled substance. Sometimes they say call 2 days ahead of time to make sure they have it. Sometimes I’m told I can’t call it in until the day it is to be renewed. Today they said I had to wait 1 day. When I questioned the tech about the discrepancies, she hung up on me. I like Costco. It’s convenient. But it’s irritating that the techs don’t all have the same information. And to be hung up on is rude."

"If I could give zero stars, I would. I had the worst experience I have ever had with a pharmacy at Costco in Sandy. I transferred my prescriptions over for my little 10 year old daughter to Costco to get a cheaper price. I went back FOUR times until they FINALLY had them ready (7 days later). Each day that I went back, the same Tech would give me different answers and the run around. Not once did they notify me that her medications were ready. When I went back the last time, they rang me up wrong twice and took another 30 mins to check me out. The Tech not once, apologized for her mishaps or the inconvenience. Instead she treated me inferiorly and like I was the problem. She was a very unfriendly and unsociable person and made my experience awful. After all of that, I come home to give my daughter her medicine but can't because they failed to give me a measuring cup nor a syringe. The worst part is, that they covered up the directions with the label. What a joke! I will NEVER use this pharmacy again."