VCA Amor Animal Hospital

"First, I have to give Amanda, who is the groomer, a huge recommendation. She has been my dogs' groomer for over seven years. She is fantastic with all dogs, treats them like her own, and they always look their best selves once she is done with them. I have been a dog owner for 25 plus years, and she is by far the best groomer I have had. Dr. Payne has been my dog's vet, and he has been great. He is informative, empathetic and kind with my dogs. Recently, he had to be in the unfortunate situation of telling me that my beloved pup had aggressive cancer, which meant that the right thing to do for her was let her go. Dr. Payne and the rest of the staff were so kind, caring and empathetic; and help us through a very sudden and tragic situation. I've taken my dogs to the VCA Amor staff for a long time (even when it was Vesta Cresta) and have recommended them to all friends and family who have pets, and will continue doing so."

"The staff took great care of my dog while he was boarded. He got to run and play every day and they even sent me pics and updates every day. They even gave him a bath as part of his stay. I will definitely use their services again"

"Amor never disappoints. ALL the doctors have been so kind to my pets, and are so knowledgeable. The technicians always make me feel like my pets are in the best hands. We go here for all our Veterinary needs! Otto loves yall."

"The staff are very kind and helpful. The only thing that bugs me is that on their website they offer $20 off a first exam for new patients. I saw the offer about 10 minutes after I got home from a new patient exam so I called to ask if they would still give me the discount. They would not. I asked why they didn't tell me about the offer while I was standing in the office and they said they don't tell people about it. This would be an easy customer service fix that would create a lot of goodwill. Vet exams are expensive, so even $20 off would have been nice."

"Living an absolute nightmare. Came to Amor to put my 18 year old dachshund down. Prior to the doctor coming in to perform the euthanization I completed paper work with one of the assistants. It was agreed there would be a single cremation and I would receive a purple paw print plate. After a couple of weeks go by I received a clear paw print plate, at the time of pick up I requested an update on when my dogs ashes would be available to be picked up and I was told in a couple more weeks. After no hearing anything from Amor I called in to check on the status. I was placed on hold for close to 20 minutes and then advised there was no single cremation completed for my dog and they did a group cremation and advised me THATS what I signed for. I came in to confirm my paper work and they were unable to show me what I signed for, just that I signed a document (neither group of single was marked on this form) and it was completely blank. Before leaving after the euthanasization we confirmed my information as my address and phone number had changed. On the print out they provided to me afterwards, all the information I had provided at the time of putting him down was not updated and was incorrect. Truly one of the worst experiences I have gone through. During the entire process there was not an ounce of remorse shown over the phone or in person. Please take my word when I say take your dog somewhere else, this already painful experience has been amplified due to careless behavior and no protocol being put in place to prevent this."