J.Crew Factory

"I've come to this location twice and have interacted with the store's general manager both times. She was friendly and provided excellent customer service. I'm so grateful to have a J.Crew Factory in Orem!"

"What a great addition to the area! I wish I had the team-member’s name who helped me so I could give her a shout-out. She was awesome! She provided the right amount of help, she was well-trained, and very nice. The store is clean and has a great atmosphere."

"I was so excited when I saw that Provo got a J-Crew Factory! This Christmas I bought several gifts here for my mom, my husband, and even myself! One of the associates was wandering the floor as I walked in and helped me get a fitting room and suggested different ideas for clothes/gifts."

"I've been a J.Crew fan for YEARS and I just love their style. The clothing quality is great! Although the store looks spotless and there are some sales that are being promoted, the customer service at this location is NON-EXISTENT. There were probably 3-4 gals working that night but there was no greeting, no acknowledgment to any customers walking around/shopping around. Staff was chit-chatting to themselves, while other employees were just doing the robotic restocking of items, and not making any eye contact with any customers at all. I even took the time to sit and try on a pair of shoes, and no one came up to ask if I needed help or were looking for a pair in another size. Left the place not wanting to buy anything as it felt pretty cold in there. First time coming into a location where customer service was lacking."

"I’m so happy that we have this location now , Shauna the sales associate It’s a pleasure always !!!!"