The Home Depot

"I had a bad experience today at the American Fork Home Depot. To level set, I am a very loyal Home Depot customer. I am probably in there every weekend and bring my two-year old daughter often. I renovated my whole basement via Home Depot and spent a small fortune. I went to Lowes once and my daughter said "Dad I like the orange store more." Anyway, I went by this Home Depot last week and they had a Weber grill on sale that I had my eyes on for a long time. I didn't have my truck, and they had a bunch of the grills so I wasn't worried about them selling out. I went by to grab one today in my truck and they only had the model unit that had been sitting outside and was very dirty, so I went in to customer support to see if they had any that were covered/in the box or if they could order me one at that price. The girl at customer service was a tall young girl who had dark hair, a nose stud, and dressed a little goth. She was very rude and said she would have to ask her manager if she could price match. She called her manager and her manager said "no, as this was the last one and that is the only reason it was discounted." This was a lie as there were a bunch discounted to this price when I had gone by earlier in the week. The girl helping me said to go look at the grill again and see if it was just dusty, as they never leave the grills outside in the winter and that they had just taken those grills outside this week. Another lie, as I go to Home Depot weekly, I know that those things sit outside year round (usually covered but still outside). So I went to look again and took a closer look. The BBQ had definitely been outside for a long time: had rust spots all over it, filled with dirt on the inside and even had a scrape on the side (see photos). I took some pictures and showed them to the girl who had been helping me. She called her manager again and told the manager that I was "hunting for a discount" because it was "dirty or something." Not at all what I had said or showed her. All I wanted was for her to price match for a grill that wasn't damaged (she said they had a few in their distribution center). The manager said she would discount if $50 for being dirty, but would not price match on the ones in the distribution center. I wasn't going to spend over $1,000.00 on a damaged BBQ. I was so frustrated with how that girl treated me, by completely ignoring what I was saying and lying to me and her manager that I ended up leaving without the grill. I am really bummed after that experience at one of my favorite stores. Prior to this, I have never had a bad experience at Home Depot. I will definitely be going to a different location from now on."

"DO NOT INSTALL WINDOWS FROM HOME DEPOT! WORST EXPIERIENCE EVER!! I would do no Stars but it didn't give me that option. Feb 8 was install day. I paid over 10k for 13 windows to be installed. 1 window had the wrong measurement so im still waiting for that one. The damage that was done is beyond what I ever thought would happen. The caulk around the Windows isn't straight or even put on evenly, there is some on my brick of the outside house and missing some to cover around parts of the window. When they hammered out glass in the main room there was glass flying by my TV, where i was sitting on my couch well over 9 ft away. Shards of glass on my carpet even still im finding bits and pieces left behind not to mention outside. Outside there was huge shards of glass all in the dirt and cement where my dogs go. Still finding small sharp shards. There is holes in my siding not even around the window but beside where they removed and they tried to fill with Caulk to cover it up. Inside there is plaster from my Wall missing all over areas of the house. The pictures don't do it justice. But the best part when Dee Vickery from Oquirrh Mountain Windows showed me the damage in the kitchen area the Manager from home depot was present Dana Garrett (was checking on everything) stood there as Dee said " stuff like this happens and some spackling will be able to fix it. I was a little confused when mentioned " Spackling" Dee Vickery said the best thing to do is just looking it up on "You Tube". Meanwhile the Manager Dana from Home Depot just stood there. My boyfriend was at work at the time of the finished install and i didn't get a walk around all the Windows until the 6 guys were finished. I called my boyfriend who works for a contractor telling him my frustrations and when he came home he was so disgusted with the job that was performed. Im Still waiting on the window that had the wrong measurements and a lady called 3 days ago saying March 11th is the day another company is coming out to fix the issues( which was our request we not have the same company) but does this mean I have to wait with all my furniture still 3ft way from the Windows until March 11th ? I have a surgery coming up and everything pushed 3ft away from the outside and inside. Oh but Dana told my boyfriend that he was going to give us a $ 200 dollar compensation. Are you kidding me? Ok Home Depot, $ 200 dollars that's going to be used to replace one of the large blind that was stepped on and bent during the install. Not to mention all the time spent picking up glass inside and out. That's not even all I want to say but i think i wrote a book by now. Pictures don't do it Justice."

"Randall's assistance with my kitchen cabinet project was truly exceptional. From the initial consultation to the final order placement, his expertise in kitchen design and cabinet layout made the entire process seamless and enjoyable. Randall's thoughtful suggestions, attention to detail, and commitment to customer satisfaction ensured that the cabinets not only optimized my kitchen's functionality but also enhanced its aesthetic appeal. His responsive communication and meticulous planning made the ordering process efficient and stress-free. The end result was a timely delivery of high-quality cabinets that exceeded my expectations. I highly recommend Randall for his outstanding service, and I'm confident that his expertise will benefit many others in their home improvement projects."

"I was in there just looking at appliances and Brian was so helpful he was so knowledgeable and didn't try to upsell me, they have a really wide variety of stoves, microwaves, and refrigerators. A budget that everybody can work with. With their 24-month interest-free financing it's a no-brainer."

"This place is seriously one of the coolest places that you’ll ever find in the area. They have a lot of the selection of great quality of variety of stuff in tools, and it’s just a great place to be you’ll find so much stuff there you will be very, very, very happy and the prices are great. They will price match their and their power-saws are awesome. They have tools that nobody else in the area carries. It made me really happy that I had saved time on my trips and didn’t have to keep going back-and-forth. Also they have lots of good wood to build stuff."