Whataburger

"James is the best employee that I have ever experienced at any restaurant. He will get to know you and all of your life story. He takes the time to remember you and what is going on in your life. He is a father figure that most do not have, but he is willing to be that person for you!!!! Thank you, James, truly."

"This location is disappointing. They are very slow in the drive through. last time I ate there there was an abundance of mustard that got everywhere and the taste was overwhelming to the point I couldn't finish it. The fries were burnt and hard."

"Dear Whataburger Management, I am writing to share my recent experience at your branch, which unfortunately fell short of the expectations I hold for Whataburger, a brand I have deeply appreciated over the years. On 03/09/24 I visited your establishment with the expectation of enjoying the high-quality service and food that Whataburger is known for. However, my experience was marred by a series of disappointing interactions and service lapses that I feel are important to bring to your attention. **Professionalism and Customer Service:** Upon my visit, I encountered staff members who seemed disengaged and uninterested in providing the level of customer service that patrons of Whataburger have come to expect. My attempts to communicate specific requests were met with indifference, which was not only disappointing but also detracted from the overall dining experience. It is my belief that fostering a culture of warmth and responsiveness is essential in the hospitality industry, and unfortunately, that was not evident during my visit. **Late Food Order:** Moreover, the wait time for my order significantly exceeded the standard waiting period, without any communication from the staff regarding the delay. Other customers who had came in way after us was able to place their orders and recwive them before us.Understanding that occasional delays can occur, I believe it is critical to keep customers informed about their order status. This lack of communication led to an extended wait time without any update, which was frustrating and an area I hope can see improvement. **Constructive Feedback:** I understand that managing a fast-food restaurant presents its unique challenges, and the intention of my feedback is not to criticize but to highlight areas for potential improvement. Fostering a team culture that values customer engagement and service can significantly enhance the dining experience. Additionally, implementing a system to manage and communicate order delays more effectively could greatly improve customer satisfaction. In closing, I hope my feedback is received in the spirit of constructive criticism, with the aim of contributing to the betterment of the Whataburger customer experience. I look forward to visiting Whataburger again in the future and experiencing the high standards of service and professionalism that I know you strive to provide. Thank you for taking the time to consider my feedback."

"I came in at 1230 a.m., and I was having issues with my debit card, my cashier James reached for his wallet to help pay for my delicious meal. I almost had to tackle him to not pay. I got it figured out, but the fact that he was willing to pay for my food was the sign of absolute appreciation and respect. James the world needs more caring hearts like yourself, much love always!!"