Freddy's Frozen Custard & Steakburgers 901 Interstate 35, Gainesville, TX 76240

"3/17/24 update: we stopped here again on our way home AND THIS TIME they’re out of French fries - yeah no fries (what the heck) but they did offer onion rings or cheese curds FOR A $2 charge - really, you charge when YOU are missing menu items SMH I think we’re out of tries for this place :( dropping review to stars two stars. First review: They were out of vanilla custard and hotdog buns, thus the four stars. Aside from these disappointments, we enjoyed our first visit. We downloaded the app and earned a free concrete so we’ll be back at least once more to give them a try to improve!"

"We walked into a freezing restaurant. Should have been clue 1 to turn around. I tell the worker who is taking my order that it's freezing inside there. He says he doesn't know anything about that or how to change it. I asked if there was a manager around and he said that he was the manager. Ok. It probably took 16 min. for our food, which we decided to eat outside on cold, nasty concrete tables because it was warmer than inside. I went inside to get additional napkins and was asked to get ketchup. There were the cup ketchup dispensers, with no cups. I ask the guy for some cups and he gave me one. While I was waiting for a customer to get his ketchup, I went to get another cup and some napkins. I got the napkins and someone told me there was an employee putting more cups out. I asked the employee for another cup and I guess he decided it would be nice to hold the cup for me. So as I pushed down on the pump, the employee perked. Moving the cup, and LITERALLY splattering ketchup all over a baby blue sweatshirt, white t-shirt and jeans. I happened to have a tide pen in my daughter's suitcase so went to work on my clothes. By now the food was cold so I just threw it away. I decided to go to the Ladies room before we got back I'm the car for several hours, so walked inside again, only to find myself on a skating rink. I was terrified I was locked in the ladies room because my sneakers couldn't get any traction on the wet floor. Bad food, ruined clothes and waste of time and money. Will not EVER go to another Freddy's."

"It took 15 minutes to make a malt and a concrete. They weren't busy. People were sweeping and wiping counters while no one was making shakes. Once I got it, it tasted great. 1 star service. 5 star product. Average: 3 star experience."

"Randomly selected while driving back to Dallas after a day at Winstar World Casino. There was no waiting at the drive through window. Our order was taken and then repeated to us by a very polite person. I ordered the Freddy Original Double and an order of fries. The food was prepared quickly and received fresh. The burger was simple but I can say that the burger and fries were delicious. I will be ordering this meal again next opportunity. Hours: Sun - Thur 10:30A - 10:00P Fri - Sat 10:30A - 11:00P"