Jack in the Box

"Edit: Im changing the 2 stars to 4. Service has really improved here. Haven't seen the rude lady on evening shift in a while either. Shout out to Caty working by herself this morning. Original review: I started going through the drive-through off and on about 2 months ago. In that time, I've not had many good experiences. The second time I went, I asked for something on the menu, and all I got back was, "I can't do that." No explanation alternatives or "sorry, I'm all out." The woman sounded very irritated and like she hated her job. I don't blame her for just that, everyone has bad days. But I also work in food and customer service, and I have never just given a customer a grumpy sounding "I can't do that" with only silence to follow. Another three times after that, my order was wrong. I still went again because I love the boba coffee. There is nowhere else to get it that's local. This last time I went, I placed my order but on the screen it said milk tea. I wanted the coffee one so I tried to clarify but the woman (same woman as mentioned earlier) didn't understand. She asked if I wanted coffees in addition to the boba. I said no and before I could explain she cut me off and told me "it's right" and to pull up to the window. At the window I asked again if they are the coffee boba, not the milk boba. At this point I began to think that she does not know what is on the menu because she asked if I wanted 4 drinks. I explained that there are 2 flavors of this drink and I wanted the coffee flavor. I even said I would buy 4 drinks if she already made the milk tea flavor. It sounded like I finally got through to her and I could buy the coffee boba and milk bobas, the more the merrier. She only rang me up for 2 and and handed me the wrong flavor. I just wanted some comfort food. But if I lose my appetite because I feel like I'm a nuisance or not heard, its not comforting at all and I do not need it. Again, I work a very similar job to this woman. If I can be polite to customers all day and make sure they have what they want, why can't she? If I go back it won't be on her shift. I believe she works evenings. I was polite to her every time I went and I would never treat her the way she treated me."

"I typically am not one to write bad reviews, but this Jack In the Box is the worst one that I have EVER been to by far. I love Jack in the Box, but every time I come here the workers are so rude to me. Today I went and ordered two meals. When the worker handed me the drinks, she didn’t even say anything. I asked, “which drinks are which?” Instead of responding she looks at me and shuts the window in my face. Obviously I was mad, but I did not want to be rude so when she handed me my food, I said, “thank you.” Once again, she just looks at me, gives me a nasty look and shuts the window. It has been like this for the past few months that I’ve gone. It’s ridiculous. Not only was the service bad, but my fries were cold and my burger was soggy. I recommend this Jack in the Box if you want to be insulted and have half cooked food to eat."

"This was the worst experience I have ever had at any Jack in the box I have been to. I pulled into the drive through at 9:25 PM but did not leave the drive through until 9:55 PM. I am aware that some large orders can take longer than others. So I was patient while I waited. However, when I made my order or should I say tried to make an order, Nobody was greeting me until I mentioned. I was there and they said hold on 1 minute. Then, after about 5 minutes a young man got on the Intercom and saidd he could take my order now. I really wasn't very hungry so I just ordered a dessert and some iced tea. When I got to the window he took my money and gave me my change very quickly and then handed me my order. However, my iced tea had no ice in it. So I requested a cup of ice. He handed me a very small cup that was only half filled with ice and I said. Can you fill this up please? And he says. Well, we're running low on ice and then he snatched it out of my hand filled it up and then handed it back to me and said here's your ice. I then noticed there were no utensils in my bag so I couldn't eat my dessert so I requested a spoon. I ended up getting a fork. Whoever that employee is, the management really needs to get hold of or they just need to get rid of him because he really hates his job."

"The lady on the drive thru intercom was nice. When I got to the window, I asked for some “good good sauce” and the white lady(I don’t know her name) just kept saying “I don’t know” gave me my food and shut the window after saying “I don’t know “ one more time. I’ve never had this issue with any other worker. Terrible customer service by her."

"Got order on screen right in drive thru then had me pull up to wait in front of store had no gas parked to go inside then order was wrong then the did not want to make it right never returning"