Walgreens

"HORRIBLE people!! Horrible employees with miserable lives who do not know how to converse with other human beings. I walk in two days before I’m set to deliver my child and the old woman behind the counter was so rude, saying that my package wasn’t there and was sent back because it had been there for too long, when it only arrived yesterday. She didn’t even bother to check the system before she spewed out whatever she could to get me out. I then call the store to double check that she didn’t miss it because she was decrepit and a man told me it wasn’t. I spent 30 minutes on the phone with fedex who said that this store did have it, so when I called back this old man at the store was YELLING AT ME saying he just didn’t know what to tell me and that it wasn’t there and the old woman who I met earlier was in the background telling him what to say. Absolutely atrocious people."

"Scheduled 2 vaccinations. They were out of one and did not honor appointment time. I am so disappointed. Is there a pharmacy in midtown that is not terrible. This is my 3rd Walgreens. Maybe someone else."

"Christopher just gave me the best customer support. Not feeling too heard after an urgent care visit and the medication instructions from the doctor didn't add up. He looked into the issue and got an answer and also explained the medication better than the doctors and nurses did. Thank you so much Utica Walgreens and Chris. I sincerely appreciate your time."

"Things seem to be getting a bit better here. Yesterday one of the pharmacists took the time to help me resolve an issue regarding a situation with their computer records; two remaining refills were somehow deleted from a long standing script even though I never filled them. He spent time getting it resolved and couldn't have been more helpful. However, this location has had challenges for a number of years. I live within walking distance and at one time was so frustrated I switched to 31 & Harvard. I agree with the other posters comments on the weird hours which change fairly often. The store is periodically and inexplicably closed from time to time and was earlier this week. It's my understanding Walgreens opened a pharmacy in St Johns (across the street) presumably to cut down on the pressure on this very small store. Its clear people expect more, particularly in this location. I understand this is a challenged industry and have been told there's a nationwide shortage of pharmacists. Be that as it may, new mgmt coupled with an updated overhaul/remodel of the facility would work wonders. Walgreens has a published gross profit of $27B for the 12 rolling months ending in May 2023, my sense is they need to reinvest some of that here........."

"Your employees in the pharmacy are rude lately . Today a black woman wearing glasses was incredibly rude towards the customers and was not considerate of people waiting in line. She was smiling but indifferent to people. She made me wait longer because when i had finished paying she walked away from the register and i had to wait for her to return to give me the receipt. BLATANT RUDENESS I am switching to CVS. Tired of your long lines, short hours and rudeness like today was intentional."