Hefner Road Animal Hospital

"One star just based on the customer service via phone call. A lady answered the phone when I called to ask on pricing a few days ago. I think she said her name was Gina. Very rude lady. Had a tone and attitude the entire 1 minute long call. Won't be taking my pets here if this person hates her job this much..."

"great place to go, friendly and professional the place is clean well organized and they really care for your pet."

"This is the best place. Everyone from the staff to the veterinarian are extremely sweet, caring, and help with everything. I rescue and recently been going through a crisis with something spreading through the household and making my cats very sick. They were able to get me in super fast, and were amazing with my situation. They get you in and out quick (which I like so you’re not just stuck there for a long time, especially with pets who hate cages), but address every concern you have as well in the best possible way. If you’re looking for a vet go here, I will never go anywhere else."

"Took my dog in earlier this month worried about her eyes. The doctor just told me it was scar tissue. It continued to get worse, and people kept telling us that did not seem like a good diagnosis. I asked to come back in, he looked at her for less than 5 minutes, and said she needed to see an optometrist. Then they proceeded to charge me $50 when I had to come back in after I already wanted the dog scene for this. I won't be back. There is no world in which you should have charged me for a follow-up visit when what I wanted to dress wasn't addressed the first time. He could have easily just referred us to the optometrist without us having to come in, waste our time, and spend more money. My own human doctor doesn't charge me if I come back for something that I already saw her for. If you don't do a satisfactory job in the first place, you shouldn't ask your customer to pay you to make it right."

"I must say, even though we have only been going here for a short amount of time, I am thoroughly impressed! I’ve always been a bit of a worrying pet mom since I do not have kids and my dogs are my children. Coming here is the best thing I’ve done! Kate at the front desk has gone above and beyond numerous times and has made me feel better about things with my pups even just through the phone. She’s one of a kind for sure, you can tell she loves her job and knows what she is doing. If I were her boss, I would do whatever I could to keep her! A true gem."